Dorisa Dinkins
Sumter
Summary
Dedicated customer support professional with expertise in complaint resolution, policy compliance, and de-escalation techniques. Proven ability to deliver high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Sumter County Disabilities & Special Needs Board
Sumter, SC
05.2022 - 02.2026
- Documented client interactions, service notes, and incident reports using the Therap electronic record system with accuracy and compliance.
- Managed digital case notes and daily service documentation within a healthcare-aligned CRM/EHR platform.
- Navigated multi-screen workflows to update records, verify information, and maintain organized client files.
- Applied de-escalation, empathy, and problem-solving skills to support clients and resolve concerns.
- Ensure timely, policy-aligned documentation to support care coordination and service delivery.
In-Home Support Specialist
Comfort Keepers
Sumter, SC
01.2022 - 05.2022
- Documented daily care activities and client updates in digital logs with accuracy, clarity, and compliance.
- Provided in-home support to clients, ensuring clear communication, empathy, and high-quality service.
- Coordinated with families and supervisors to relay concerns, verify information, and support care planning.
- Applied de-escalation, patience, and problem-solving skills to address client needs and resolve issues.
Direct Support Professional (Customer Support)
Sumter County Disabilities & Special Needs Board
Sumter, SC
08.2015 - 07.2021
- Recorded client updates, progress notes, and incident details in Therap with high accuracy and adherence to compliance standards.
- Completed digital case documentation and maintained detailed service records within an EHR/CRM environment.
- Utilized multi-screen navigation to review data, confirm information, and maintain organized client files.
- Supported clients using strong communication, patience, and de-escalation techniques to address needs and concerns.
- Produced timely, complaint documentation to assist with care planning and coordinated service support.
Administrative Support Volunteer
Morris College Headstart
Sumter, SC
08.2012 - 06.2014
- Assisted families by answering questions, providing program information, and offering supportive guidance.
- Maintained accurate enrollment and attendance records with strong attention to detail and data accuracy.
- Oversaw appointment logistics and supported execution of program activities in both virtual and in-person formats.
- Helped resolve concerns with empathy and clear communication.
Education
No Degree - PC-Generalist Specialist
Career Technical Institute
Washington DC07-2021
Associate of Applied Science - Paralegal
Central Carolina Technical College
Sumter, SC05-2014
Skills
- Healthcare Customer Support
- Patient & Member Communication
- Call Handling & Active Listening
- De-escalation & Empathy
- CRM & EHR Systems ( Therap proficient; Salesforce/Zendesk familiar)
- Digital Documentation & Data Accuracy
- Multi-Screen Navigation
- HIPAA Awareness & Confidentiality
- Problem-Solving & Critical Thinking
- Policy & Procedure Compliance
- Time Management & Independent Work
- Typing 65 WPM ( High Accuracy )
Timeline
Direct Support Professional
Sumter County Disabilities & Special Needs Board
05.2022 - 02.2026
In-Home Support Specialist
Comfort Keepers
01.2022 - 05.2022
Direct Support Professional (Customer Support)
Sumter County Disabilities & Special Needs Board
08.2015 - 07.2021
Administrative Support Volunteer
Morris College Headstart
08.2012 - 06.2014
No Degree - PC-Generalist Specialist
Career Technical Institute
Associate of Applied Science - Paralegal
Central Carolina Technical College