Dorothy Allen
Columbia
Summary
Positive and upbeat attitude while greeting and interacting with customers and answering calls.Hardworking and Trustworthy with 3 years of customers service experience. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Orange Party Shop
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answering Phones
Sales Associate
Walgreens
11.2023 - 11.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answering Phones
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Academy Sports + Outdoors
04.2023 - 11.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answering Phones
Sales Associate
Carter's
04.2022 - 10.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answering Phones
Sales Associate
DSW Shoe Warehouse
02.2022 - 04.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Certificate - Nursing Education
Professional Development & Training Services
Lugoff, SC01-2025
High School Diploma -
Irmo High
Columbia, SC06-2021
Skills
- Verbal and written communication
- Conflict resolution
- Customer service
- Time management
- Team motivation
- Negotiation
- Money handling
Certification
CPR Certifications
Timeline
Sales Associate
Walgreens
11.2023 - 11.2024
Sales Associate
Academy Sports + Outdoors
04.2023 - 11.2023
Manager's Assistant
Orange Party Shop
01.2023 - Current
Sales Associate
Carter's
04.2022 - 10.2023
Sales Associate
DSW Shoe Warehouse
02.2022 - 04.2022
Certificate - Nursing Education
Professional Development & Training Services
High School Diploma -
Irmo High
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