Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Douglas Mckelvey

North Charleston

Summary

Adaptable IT professional with experience in diagnosing operating systems and providing end-user support. Known for strong technical problem-solving abilities and a commitment to enhancing user satisfaction through effective troubleshooting. Strong foundation in Networking, System Administration, and Cloud technologies. Experienced in high-pressure customer server role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Technician (Contract)

Akkodis
2026.03 - Current
  • Experience with assembly of mechanical and or electrical systems, being able to perform component-level repairs and troubleshooting on technical equipment.
  • Experience diagnosing and troubleshooting operating systems and computer/server hardware.
  • Experience with performing component-level repairs and troubleshooting on IT equipment.
  • Experience in installing, configure, test, and troubleshooting and maintaining hardware.
  • Experience with sanitizing and physically destroying data storage devices like SSDs to ensure data is unrecoverable.
  • Gained knowledge on operating sanitization software and destruction equipment in a role that prepares drives for reuse, resale, or safe disposal.

Field Service Technician (Contract)

TekSystems Global Services, Mount Pleasant Novant Health
2025.11 - 2026.02
  • Installed, configured, and supported end-user hardware, peripherals, and software in enterprise environments.
  • Deployed and validated workstations with network and printing functionality, resolved incidents through troubleshooting, provided end-user training, and maintained accurate asset records.
  • Performed professional cable management to ensure clean, organized, and compliant workstation setups. Maintained accurate asset records.
  • Installed and patched Ethernet cables between switches, patch panels, and end devices.
  • Setting up printers and computers to network. Printer configuration experience.
  • Gained experience diagnosing and troubleshooting operating systems and computer/server hardware

Geek Squad Agent

Best Buy
2024.10 - 2025.11
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Adapted to new technologies and tools quickly, enhancing operational efficiency.
  • Collaborated with team members to maintain store presentation standards and visual merchandising.
  • Monitored product performance and communicated customer feedback to management for continuous improvement.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Diagnosed and repaired electronic devices efficiently to restore functionality.
  • Collaborated with team members to streamline repair processes and improve turnaround times.
  • Trained new staff on repair techniques and safety protocols to enhance team capabilities.
  • Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions.

Education

Bachelor of Science - Information Technology

Purdue University
West Lafayette, IN
2027-01

Associate of Applied Science - Computer Technology

Trident Technical College
Charleston, SC
2023-12

High School Diploma -

Charleston Charter School For Math And Science
Charleston, SC
2020-05

Skills

  • Virtualization & Cloud: VMware, Amazon Web Services (AWS)
  • Wireshark
  • Network configuration
  • General Tools: CLI, system monitoring, POS systems
  • Red Hat
  • Linux
  • Networking & OS: Cisco (CCNA-level)
  • Microsoft Windows Server
  • Fundamentals of network security
  • Hardware/software troubleshooting
  • Active Directory (User & Device Management)
  • Peripheral Setup (Printers, Scanners, Docking Stations)
  • End-user support
  • Data quality assurance
  • Mac OS
  • Splunk

Certification

CompTIA Linux+ (training completed)

CompTIA Network+ (training completed)

CompTIA Security+ (training completed)

Timeline

Data Technician (Contract)

Akkodis
2026.03 - Current

Field Service Technician (Contract)

TekSystems Global Services, Mount Pleasant Novant Health
2025.11 - 2026.02

Geek Squad Agent

Best Buy
2024.10 - 2025.11

Bachelor of Science - Information Technology

Purdue University

Associate of Applied Science - Computer Technology

Trident Technical College

High School Diploma -

Charleston Charter School For Math And Science
Douglas Mckelvey