Dqia Raynor
Greenville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2026
2026
years of professional experience
Work History
Production Worker
Kia Automotive Group
- Kept operations area neat and orderly to minimize obstacles.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Set up and operated production machinery according to company's specific standards and protocols.
- Unloaded and sorted products and transported items to proper locations.
- Attended regular training sessions to increase machine operating skills.
- Recorded inspection results after production runs.
- Weighed and loaded orders according to project specifications.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
Customer Service Representative
GCS
06.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
Concentrix
03.2019 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Education
GED -
Cornerstone Christian School
AlbanySkills
- Report Creation
- Credit Card Payment Processing
- Report Generation
- Call Documentation
- Upselling Products and Services
- Data Entry
- Transaction Processing
- 70 WPM typing speed
- Collaboration
- Google Suite
- Advanced Microsoft Office Navigation
- Problem Solving
- Goal Setting
- Inventory Management
- CRM software
- Conflict Resolution
- Live chat messaging
Production
- Assembly
- Automotive
Timeline
Customer Service Representative
GCS
06.2021 - Current
Customer Service Representative
Concentrix
03.2019 - 06.2021
GED -
Cornerstone Christian School
Production Worker
Kia Automotive Group
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