Duane DJ Rush
Summerville,SC
Summary
Adept at optimizing warehouse efficiency and enhancing customer satisfaction, my tenure at Camping World / Freedom Roads showcased my ability to streamline operations and foster vendor relations. I consistently improved service delivery, evidenced by surpassing sales targets and significantly boosting team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Parts Coordinator
Camping World / Freedom Roads
06.2011 - 01.2025
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Established strong relationships with several vendors, resulting in improved communication and faster delivery times.
- Collaborated with an average of 9 service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Created detailed reports on inventory status and movement trends, informing management of potential areas for improvement or concern.
- Reviewed historical sales data to forecast future demand accurately, ensuring optimal stock levels at all times.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops and sales department for use in new & used campers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Trained new team members on proper and safe use of tools and equipment.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Service Advisor
Charleston Lincoln Mercury
05.1997 - 09.2011
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with several technicians and the management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Parts Counter Salesperson
Jones Ford
03.1986 - 09.1997
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Cross trained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and sales department for use in new and used equipment.
- Ordered parts for customers, repair shops and sales department for use in new and used equipment.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
Education
High School Diploma -
Hanahan
Hanahan, SC06-1984
Skills
- Shipping procedures
- Ordering parts
- Customer service
- Forklift operation
- Invoice processing
- Inventory restocking
- Inventory management
- Stock management
- Vendor relations
- Coordinating paperwork
- Returns processing
- Sales promotion
- Profit and loss tracking
- Price quoting
- Positive attitude
- Teamwork
- Multitasking
- Workplace safety
- Reliability
- Email and phone communication
- Problem resolution
- Order picking and processing
- Task prioritization
- Employee motivation
- Self motivation
- Forklift operations
- Supply inventory
- Product promotion
- Reviewing deliveries
- Parts documentation
Timeline
Parts Coordinator
Camping World / Freedom Roads
06.2011 - 01.2025
Service Advisor
Charleston Lincoln Mercury
05.1997 - 09.2011
Parts Counter Salesperson
Jones Ford
03.1986 - 09.1997
High School Diploma -
Hanahan
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