Dulce Payes
Blythewood
Summary
Accomplished Senior Director at Premier, Inc., specializing in data analysis, strategic sourcing, and team leadership. Successfully revitalized the AXIS project, accelerating its development from a four-year stall to full deployment in just nine months. Recognized for driving transformative sourcing strategies, optimizing operational efficiency, and delivering significant cost savings while enhancing employee satisfaction
Overview
15
15
years of professional experience
Work History
Senior Director, Sourcing Operations and Analytics
Premier, Inc
Charlotte
03.2022 - Current
- Designed and implemented analytical tools and models, driving data-driven sourcing insights for a $4.1B revenue organization.
- Streamlined reporting processes through automation, reducing time and labor costs while increasing efficiency.
- Conducted in-depth pricing analysis, enabling benchmark comparisons across diverse healthcare markets to optimize cost strategies.
- Developed a market share model to identify high-impact savings opportunities based on segmentation and geographic trends.
- Led cross-functional change management initiatives, ensuring the successful deployment and adoption of ABI tools for operational enhancement.
- Took full ownership of the AXIS project, accelerating development from a stalled four-year initiative to MVP and full deployment in just nine months, ensuring seamless creation, maintenance, and storage of cross-references.
- Led a team of 12 analysts, overseeing their support of the sourcing process and ensuring alignment with strategic objectives.
- Selected as a mentor for the company’s mentorship program, recognized for exceptional leadership, strong people management skills
- Selected as one of 30 members to join the Professional Women in Healthcare organization, recognized for exceptional leadership, strategic thinking, and a process-oriented approach to driving impactful results.
- Leveraged deep knowledge of data governance to develop tools that drive member savings while maintaining revenue streams, ensuring compliance, efficiency, and strategic value for the organization.
Director, Sourcing Operations and Analytics
Premier, Inc
Charlotte
09.2020 - 03.2022
- Selected for the Ignaural Leadership Excellence at Premier (LEAP) program. Together with the cohort developed subsciription based product for pharmaceiutical companies to address inequalities in clinical trials.
- Managed the Temporary Price Increase tiger team- Managed, tracked, and reported supplier temporary price increase requests for all services lines to leadership and SAC on a weekly basis.
- Managed the AscenDrive Refresh team to ensured the team successfully delivered analytics for 164 categories during a three month period.
- Received 2021 Premier award for support of Sourcing COVID – 19 special projects by leveraging Premier data, member data, and Tableau
- Contributed to raising employee satisfaction survey by 30% in three years
- Managed a team of ten analyst in the office and remote. Delegated tasks, ensuring sourcing deadlines were met during the pandemic. Additionally, onboarded and trained three analyst during the Pandemic and working remotely.
Manager, Sourcing Operations and Analytics
Premier Inc,
Charlotte
09.2014 - 09.2020
- Managed multiple RFXs/RFPs and created market analyses including pricing, supplier comparisons, market trend data, which resulted in an average savings of 15% across 50 contracts
- §Multiple contract negotiations to reduce pricing for the members by 20%, while negotiating an average of 3% administrative fee from suppliers to enhance revenue
- Facilitated multiple Kaizen events with the goal of identifying key strategic process improvement projects in Sourcing that are critical in improving overall accuracy and timeliness of the sourcing process.
- Compiled data for quantitative exploratory analyses using Tableau and Microsoft Office tools (Excel, and Access) to identify strategic growth opportunities and educate executives on key insights and risks to missing revenue targets.
Senior Opereations and Analytics Specialist
Premier, Inc
Charlotte
11.2012 - 09.2014
- Analyzed member supply chain utilization to identify cost saving opportunities.
- Managed contract compliance and rebate program administration to ensure contract spend was on target with set participation levels.
- Executed complex analyses for staying with current or converting to new suppliers
Contract Analyst/Senior Buyer
Cape Fear Valley Medical Center
Fayetteville
06.2010 - 11.2012
- Negotiated with each supplier regarding prices, delivery date, and quantity available
- Identified and directed all cost savings initiatives throughout the Health System; driving product, process, and utilization standardization; achieved a realized savings of $1.5 M
- Identified cost savings initiatives throughout the Health System; driving product, process, and utilization standardization; achieved a realized savings annual savings of $875,000. -
- Facilitated and monitored product trials, conversions, and implementations to ensure the best outcome for the organization and patients. Managed product conversions throughout the organization
- Received and processed purchase order request from end users for a wide variety of technical, medical, non-medical supplies, stock and non-stock equipment services using Hospital ERP (Lawson)
Education
MBA - Business Adminsitration
University of Phoenix
Tempe, AZ05-2015
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05-2005
Skills
- Data analysis
- Process improvement
- Sourcing strategies
- Change management
- Team leadership
- Mentorship
- Business analysis
- Problem-solving
- MS office
- Analytical thinking
- Business intelligence
- Data Visualization
CMRP
- Certified Maintenance & Reliability Professional.
Lean Healthcare
- Certified Lean Healthcare Professional
Timeline
Senior Director, Sourcing Operations and Analytics
Premier, Inc
03.2022 - Current
Director, Sourcing Operations and Analytics
Premier, Inc
09.2020 - 03.2022
Manager, Sourcing Operations and Analytics
Premier Inc,
09.2014 - 09.2020
Senior Opereations and Analytics Specialist
Premier, Inc
11.2012 - 09.2014
Contract Analyst/Senior Buyer
Cape Fear Valley Medical Center
06.2010 - 11.2012
MBA - Business Adminsitration
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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