Duncan Martinez
Windsor
Summary
Tech-savvy professional with 7+ years of customer service experience across library, retail, and field service environments. Adept at using and troubleshooting basic computer and software issues, supporting both Windows and macOS systems, as well as Microsoft Office 365 and Google Workspace. Skilled in communication, organization, and problem-solving, with proven ability to assist in a variety of environments. Seeking to leverage leadership training, technical aptitude, and administrative capabilities in an entry-level IT support, HR, or administrative position.
Overview
6
6
years of professional experience
Work History
Pest Control Technician
Aiken Pest Control
12.2024 - Current
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
Customer Service Specialist/Tech Assistant
Richland Library - Sandhills
11.2021 - 09.2024
- Provided exceptional customer service to library patrons in person and over the phone
- Assisted patrons with a variety of requests such as technology and reference questions, help with library equipment usage, renewing materials, placing holds, scheduling meetings and study rooms, as well as general inquiries about available programs and materials.
- Planned and conducted children, teens, and adult programs, curated and maintained 4-7 ongoing displays, and conducted infant and children's story time
- Served as the branch's point person for monthly IT meetings, troubleshooting, and updates
- Conducted tech help appointments for patrons offering assistance with their personal devices
Sales Supervisor/Visual Lead
Bath & Body Works
09.2020 - 11.2021
- Responsible for opening and closing the store, cash office management, task management, interviewing, and being scheduled as manager on duty
- Provided exceptional customer service, ensuring a positive shopping experience and building long term relationships with clients
- Collaborated with the visual merchandising team to create appealing displays that increased foot traffic and drove sales
- Trained new hires on product features, sales techniques, and company policies to ensure consistent customer service standards
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Assocaite Lead/Key Holder
PetSmart
01.2020 - 09.2020
- Responsible for day to day running of the store and being scheduled as the manager on duty
- Changed tags and signage to fit the displays as sales happen and as prices change throughout the week
- Provided exceptional customer service by assisting customers with their pet-related needs and inquiries
- Assisted in receiving and stocking inventory, ensuring products are readily available for customers
- Assisted in training new employees on store policies, procedures, product knowledge, and customer service standards
Education
Master of Arts - Organizational Leadership
Columbia College
Columbia, SC12-2021
Bachelor of Science - History
Fitchburg State University
Fitchburg, MA12-2018
Skills
- Customer service
- Problem-solving
- Windows and mac OS
- Microsoft Office 365
- Google Workspace
- Basic troubleshooting skills
- Data entry
- Office support
- Retail sales strategies
- Customer and client relations
Timeline
Pest Control Technician
Aiken Pest Control
12.2024 - Current
Customer Service Specialist/Tech Assistant
Richland Library - Sandhills
11.2021 - 09.2024
Sales Supervisor/Visual Lead
Bath & Body Works
09.2020 - 11.2021
Assocaite Lead/Key Holder
PetSmart
01.2020 - 09.2020
Master of Arts - Organizational Leadership
Columbia College
Bachelor of Science - History
Fitchburg State University
Similar Profiles
Ethan CrosbyEthan Crosby
Pest Technician at Aiken Pest ControlPest Technician at Aiken Pest Control
Jessica ProctorJessica Proctor
Customer Service Representative/Administrative Assistant at Aiken Pest Control, Inc.Customer Service Representative/Administrative Assistant at Aiken Pest Control, Inc.
Manuel NegronManuel Negron
Technician at Aiken Pest ControlTechnician at Aiken Pest Control
Shaun SlayShaun Slay
Inbound Customer Service Representative at LGC Staffing AgencyInbound Customer Service Representative at LGC Staffing Agency
Jacob BrockmanJacob Brockman
Graphic Designer at St. Clair College - Windsor CampusGraphic Designer at St. Clair College - Windsor Campus