Dustin Inge
Columbia
Summary
Resourceful IT Operations Analyst known for high productivity and efficient task completion. Specialize in system troubleshooting, network management, and security protocols. Excel in problem-solving, teamwork, and adaptability to ensure seamless IT operations across diverse environments. Possess strong communication skills which facilitate effective collaboration with all levels of staff and management.
Overview
10
10
years of professional experience
Work History
IT Operations Analyst
05.2023 - 03.2025
- Monitor and patching of infrastructure equipment, Servers/WAPs/Switches/Firewalls.
- Engage with Infrastructure teams for downed devices and high priority incidents.
- Ensure proper documentation for each ticket handled and escalate when necessary.
- Provide support to investigate data anomalies to determine possible root causes.
- Maintain a working knowledge of various software and web-based software and manage documentation for said software.
- Work with Network devices through Meraki Management Interface, Hyper-V Hosted Servers.
IT Consultant/Owner/Server System Admin
AmericanITnetwork LLC
11.2020 - 01.2024
- Function as sells Consultant to Business's in need of new IT Systems.
- From New Phone System, Cloud Hosting Services.
- As well as Microsoft Product Partner to license Office 365 and sell Microsoft Licenses.
- Over 250 different Service providers are licensed and sold.
- Assist companies in daily operation services, or single contracts.
IT HELPDESK SUPPORT
INTERCONNECTIONS INC
01.2015 - 01.2024
- Functions as a Helpdesk rep for Interconnections handling IT related issues, from Computer failure issues, internet, phone, etc.
- Assists owners with guidance on what devices will work better for the use of the company needs.
- And assists in finding proper services to help the company perform to its highest standards.
- Manages office 365 email services and Computers and performs remote assistance when needed for users.
SYSTEM ADMINISTRATOR
HSC Solutions
10.2022 - 12.2022
- Perform day-to-day technical support to employees for internal servers, desktop systems, hardware, and software as well as support for network, and storage infrastructure for users.
- Installs, configures, and troubleshoots Windows 10, 11, Windows Server 2019-2022 Operating systems and workstations, Desk phones, and network equipment in a heterogeneous environment.
- Operate and maintain company's internal data communication systems across multiple platforms and protocols including VoIP, Windows server, Azure Cloud.
- Manages Users and Computers objects in Active Directory.
- Performs Windows imaging for break-fix and new computer equipment.
- Arista Edge Threat Management Firewall, Analyzes, installs, modifies, and supports operating systems, database, or utilities software.
- Performs routine backup operations for The Company Servers, and all School Customer Servers and systems.
- Assist company staff Manager in standardizing organization's processes, procedures, and policies.
- May participate in development of information technology and infrastructure projects.
- Remote support for All Customers from Dallas to JonesboroISD and Internal company services.
- Maintain all data center locations Setup by the HSCSOL Company for Internal and Customer use.
APPLE SUPPORT TECHNICIAN
KILLEEN ISD
08.2022 - 10.2022
- Performs on-site technical work to install, maintain, and/or manage Apple computer equipment, mobile devices, networks, systems, and software applications throughout the district using established guidelines.
- Assists with integration and management of district approved Apple software.
- Where required, installs, configures, tests, maintains, monitors, and troubleshoots associated end user licensed/approved software and hardware products.
- Diagnoses and resolves issues related to software deployment and workstation imaging.
- Assists in package creation and delivery for all approved Apple software deployments.
- Provides end user training for Apple products and mobile devices when required.
- Assists with ongoing projects as necessary.
- Creates, maintains, and troubleshoots computer and/or mobile device policies, profiles and groups using management software.
- Assists with inventory within the management software.
- Provides assistance to campuses/departments.
- Creates and maintains standards and procedural documents.
- Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments.
- Performs other duties as assigned.
SYSTEM ADMIN
ACARA SOLUTIONS (MICROCHIP TECHNOLOGY)
05.2022 - 07.2022
- Provides day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, basic server, and storage infrastructure for 300+ users.
- Installs, configures, and troubleshoots Windows XP, 7, 10 and 11 Operating systems and workstations, smartphones, and network equipment in a heterogeneous environment.
- Operate and maintains company's internal data communication systems across multiple platforms and protocols including VoIP, Windows server, MAC OS.
- Manages Users and Computers objects in Active Directory.
- Performs Windows imaging for break-fix and new computer equipment.
- Analyzes, installs, modifies, and supports operating systems, database, or utilities software.
- Performs routine backup operations for The Austin Data Center.
- Assist Information Services Support Manager in standardizing organization's processes, procedures, and policies.
- May participate in development of information technology and infrastructure projects.
- Remote support for Houston and Dallas offices and all Texas home users.
- Maintains the Austin TX Data Center.
ELECTRONICS ENGINEER
GDIT
07.2021 - 02.2022
- Maintain smooth operation of local area, worldwide, and virtual private networks (VPN).
- He will plan, evaluate, design, and coordinate installation and/or reconfiguration of hardware and software elements of data and/or voice communication network.
- He will be responsible for maintaining technical expertise in all areas of networks and computer hardware and software interconnection and interfacing, such as routers, Cisco switchers, firewalls, hubs, bridges, gateways, Windows Servers 2008 / 2012. WIN 7 and WIN 10 OS.
- He may propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings.
- He will prepare or ensure that appropriate network documentation exists, including operational instructions.
- He will provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems.
- If necessary, then he will coordinate third-party maintenance for network equipment.
- He may be required to design a network or portion of network that includes selection and recommendation of hardware and software packages.
- He also took on the responsibility of the help desk.
- Answering phones and entering emails and tickets to be processed by Technicians.
- Process tickets that can be handled at that time.
- Configuring and shipping out new equipment to be installed at customer sites.
SIGNAL SUPPORT SPECIALIST 25U
UNITED STATES ARMY
10.2017 - 08.2021
- Mr. Inge Plans, supervises, and integrates the installation, operation, and maintenance of Combat Net Radio (CNR), to include radio, wire and battlefield automated systems and Blue Force Trackers (BFT); plans and provides unit level training for automation and communications systems and Signal support equipment; assists in staff supervision of information services; plans, supervises and executes unit level maintenance programs for user owned and operated signal equipment; prepares maintenance and supply requests for unit level signal support; responsible for the health and welfare, mentorship and training of Soldiers assigned under him.
- When deployed into field, Setup of Mobile Network with Satellite connecting back to main NOC with remote Stack Equipment to connect Unclassified and Classified network in field.
- Making sure Computer network and VOIP Network both operational for command team.
- He also when in garrison provided Help Desk Support for the Unit, managing; computers, printers, storage network, SharePoint Access, Troubleshooting User Account issues, Imaging computers over a PXE network Image server or direct Boot Install, and installing locally needed software specific to a user's job.
- Teaching Soldiers under him how to operate systems, making sure they knew how to do their job.
- At times he Wrote/Created operating Policy's for Systems and offices, so that performance was the same across the board.
INTERNMENT RESETTLEMENT SPECIALIST 31E
UNITED STATES ARMY
10.2016 - 03.2017
- Functions as a correctional officer, providing rehabilitative, health, welfare, and security services to prisoners within a correctional facility; conducts inspections, prepares written reports, coordinates activities of inmates and staff personnel.
- Maintains the physical security functions, performs guard duties in specific correctional settings, applies legal aspects of offences to offenders, responds to emergencies in correctional setting, and protects self and others.
- Includes weapons maintenance and operations, effective communication, perimeter security, internal security, emergency response, self-defense, vehicle operations, and internment functions.
Education
SIGNAL SUPPORT SPECIALIST 25U -
ARMY SIGNAL SCHOOL
02.2019
INTERNMENT RESETTLMENT SPECIALIST 31E -
ARMY MILITARY POLICE SCHOOL
12.2016
HIGH SCHOOL DIPLOMA -
ELECTRA HIGH SCHOOL
05.2015
Skills
- Management of Windows Domain network and devices
- Arista Edge Threat Management Firewall
- Active Directory
- Windows Server
- Azure Directory
- PBX VOIP Management
- Running New Network Wiring to Switches
- Patch Panel Running
- LANDesk Remote Support
- IVANTI Network device Imaging
- WDS Creation
- OFFICE 365
- Cisco Meraki
- Unifi
- Windows Print Servers
- Group Policy
- Storage Network Management
- Software Deployment with Windows Servers
- Helpdesk Ticket Management
- Cisco Unity
- Cisco Call Manager
- Service-Now
- Duo-Security Authentication Admin/Partner
- JAMF MDM
- Hyper-V Server Management
- Windows Server 2008-2025
- Network troubleshooting
- Server management
- Active Directory administration
- System integration
- Operating systems
- Network management
- Train users
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Operations Analyst
05.2023 - 03.2025
SYSTEM ADMINISTRATOR
HSC Solutions
10.2022 - 12.2022
APPLE SUPPORT TECHNICIAN
KILLEEN ISD
08.2022 - 10.2022
SYSTEM ADMIN
ACARA SOLUTIONS (MICROCHIP TECHNOLOGY)
05.2022 - 07.2022
ELECTRONICS ENGINEER
GDIT
07.2021 - 02.2022
IT Consultant/Owner/Server System Admin
AmericanITnetwork LLC
11.2020 - 01.2024
SIGNAL SUPPORT SPECIALIST 25U
UNITED STATES ARMY
10.2017 - 08.2021
INTERNMENT RESETTLEMENT SPECIALIST 31E
UNITED STATES ARMY
10.2016 - 03.2017
IT HELPDESK SUPPORT
INTERCONNECTIONS INC
01.2015 - 01.2024
SIGNAL SUPPORT SPECIALIST 25U -
ARMY SIGNAL SCHOOL
INTERNMENT RESETTLMENT SPECIALIST 31E -
ARMY MILITARY POLICE SCHOOL
HIGH SCHOOL DIPLOMA -
ELECTRA HIGH SCHOOL
Similar Profiles
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Priscila TeixeiraPriscila Teixeira
Babysitter at NABabysitter at NA
Macenzie LewisMacenzie Lewis
Key Holder at Mountain High OutfittersKey Holder at Mountain High Outfitters