D'Vona Harrell
Camden
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
13
13
years of professional experience
Work History
Authorization Representative
Blue Cross & Blue Shield of SC
Columbia
08.2008 - 06.2010
- Verified medical necessity and appropriateness of requested services for compliance.
- Provided customer service support for patients and providers on authorization inquiries.
- Guided users through authorization processes, delivering timely status updates.
Customer Service Advocate
Blue Cross Blue Shield of SC
Columbia
09.2001 - 03.2004
- Maintained effective customer relations by responding accurately and promptly to various inquiries.
- Provided courteous assistance via telephone, written correspondence, web, and in-person interactions.
- Resolved inquiries through targeted research and analysis.
Production Assembler
Modine Manufacturing Company
Blythewood
07.1997 - 09.2001
- Maintained clean, organized workspace to ensure safety and efficiency in assembly area.
- Assembled products per production schedules, consistently meeting quality standards.
- Assisted with packaging final products for secure, damage-free delivery.
Education
Associate of Applied Science - Business Administration
Midlands Technical College
Columbia, SC05-2001
Skills
- Authorization processing and insurance verification
- Medical terminology
- Regulatory compliance
- Customer service
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Authorization Representative
Blue Cross & Blue Shield of SC
08.2008 - 06.2010
Customer Service Advocate
Blue Cross Blue Shield of SC
09.2001 - 03.2004
Production Assembler
Modine Manufacturing Company
07.1997 - 09.2001
Associate of Applied Science - Business Administration
Midlands Technical College
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