Dwayne Gassoway
Moore
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
04.2023 - Current
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Merchandise Manager
Five Below
06.2021 - 04.2023
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
- Drove revenue growth by implementing targeted promotional campaigns aligned with market demands.
- Coordinated cross-functional teams to execute successful product launches within tight deadlines.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Collaborated with marketing department to develop cohesive branding strategies across all merchandising efforts.
- Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
- Improved supplier relationships by establishing clear expectations for communication, delivery timelines, and quality standards.
- Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed customer feedback to identify trends and improve product selection.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Generated reports on purchasing activities to support management decisions.
- Completed monthly profit and loss performance reports.
Loader and Unloader
FedEx:Ground
08.2022 - 12.2022
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
- Picked, received and loaded orders using pallet jack and inspected and maintained warehouse machines.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Line Cook
Zaxby's Restaurant
10.2019 - 06.2021
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked meals according to recipes and customer specifications.
- Monitored food quality and presentation to maintain high standards.
Education
No Degree - Business Administration And Management
Spartanburg Technical College
Spartanburg, SCHigh School Diploma -
Dorman High School
Roebuck, SC12.2021
Skills
- Shift Work
- Job Assignments
- Safe Work Practices
- Tracking Expenses
- Performance Tracking and Evaluations
- Food Allergies
- Quality Inspection and Control
- General Housekeeping
- Basic Mechanics
- Productivity Performance
- Shipment Processing
- Rewards Tracking
- Rule Enforcement
- Employee Performance Reviews
- Restaurant Operation
- Work Delegation
- Effective Listening and Communication
- Dropping Safe Cash
- Motivational Leadership
- Tool Preparation
- Portion Sizes
- Food Safety and Sanitation
- POS Inventory System Operation
- Performance Goals
- Station Preparation
- Conflict Resolution
- Team Motivation
- Production Preparation
- Guest Satisfaction
- Vendor Contracts
- Equipment Preparation
- Hand Trucks
- Team Meetings
- Team Contribution
- Customer Feedback
- Customer Care
- Drill Cutters
- Corrective Actions
- Customer Loyalty
Timeline
Shift Lead
Jersey Mike's Subs
04.2023 - Current
Loader and Unloader
FedEx:Ground
08.2022 - 12.2022
Merchandise Manager
Five Below
06.2021 - 04.2023
Line Cook
Zaxby's Restaurant
10.2019 - 06.2021
No Degree - Business Administration And Management
Spartanburg Technical College
High School Diploma -
Dorman High School
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