Dylan Andrews
Greenville
Summary
Dynamic Shift Manager at Kentucky Fried Chicken with proven expertise in employee training and cash handling. Successfully enhanced team performance and customer satisfaction through effective problem-solving and staff motivation. Committed to safety compliance and inventory control, contributing to increased sales revenue and a loyal customer base.
Overview
6
6
years of professional experience
Work History
Shift Manager
Kentucky Fried Chicken
08.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Making sure that money is handled correctly, and all deposits safely taken to the bank.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Soaring Eagles Christian Academy
Pickens, SC05-2014
Skills
- Cash handling
- Decision-making
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Mentoring and coaching
- Inventory control
- Documentation and reporting
- Safety compliance
- Schedule management
- Inventory controls
- Hiring and recruiting
Timeline
Shift Manager
Kentucky Fried Chicken
08.2019 - Current
High School Diploma -
Soaring Eagles Christian Academy
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