Dylan Outlaw
Lexington
Summary
Dynamic General Sales Manager with a proven track record at Audi Columbia, excelling in team development and sales leadership. Achieved record sales by implementing innovative training programs and optimizing inventory strategies. Renowned for fostering client relationships and enhancing profitability through effective goal setting and employee motivation.
Overview
13
13
years of professional experience
Work History
General Sales Manager
Audi Columbia
03.2019 - Current
- Developed and implemented training programs to enhance product knowledge and customer engagement skills.
- Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Fostered relationships with key clients, resulting in increased customer loyalty and repeat business.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess inventory costs.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
General Sales Manager
Mcdaniels Volkswagen
06.2017 - 03.2019
- Mentored junior sales staff, cultivating a performance-driven culture focused on achieving individual and team goals.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Awarded fastest growing VW store in Southeast for 2018
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
Used Car Sales Manager
Midlands Honda
10.2016 - 06.2017
- Directed used car sales operations, optimizing inventory turnover and enhancing customer satisfaction.
- Trained and mentored sales team on effective negotiation techniques and product knowledge.
- Analyzed market trends to adjust pricing strategies, maximizing profitability on used vehicle sales.
- Implemented streamlined processes for trade-ins and appraisals, improving turnaround time by 20%.
- Set record of 150+ pre owned vehicles sold. Most ever in the company's history.
Used Car Inventory Manager
Jim Hudson Automotive Group
07.2014 - 09.2016
- Managed used car inventory through comprehensive market analysis and pricing strategies.
- Evaluated market trends to inform strategic purchasing decisions and adjust inventory levels accordingly.
- Optimized floor plan layout to maximize visibility and accessibility of vehicles in the lot.
- Monitored local competitor activities, adjusting pricing strategies as needed to maintain a competitive edge in the market.
- Negotiated trade-in values fairly while maintaining profitability margins resulting in successfully closing deals and maintaining customer satisfaction.
- Managed all reconditioning for all stores
Sales Associate
Jim Hudson Ford
10.2012 - 06.2014
- Enhanced customer satisfaction through personalized product recommendations and attentive service.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Utilized CRM software to track customer interactions and manage follow-up communications.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Business
Midlands Technical College
West Columbia, SCAutomotive Technology - Automotive
Universal Technical Institute
Charlotte, NCSkills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Profitability improvement
- Sales leadership
- Pipeline maintenance
- Goal setting
- Sales operations
- Dealership operations
Accomplishments
- NADA dealer academy graduate (N445)
- Magna Society Winner (2024)
- JM&A certified
Timeline
General Sales Manager
Audi Columbia
03.2019 - Current
General Sales Manager
Mcdaniels Volkswagen
06.2017 - 03.2019
Used Car Sales Manager
Midlands Honda
10.2016 - 06.2017
Used Car Inventory Manager
Jim Hudson Automotive Group
07.2014 - 09.2016
Sales Associate
Jim Hudson Ford
10.2012 - 06.2014
Associate of Arts - Business
Midlands Technical College
Automotive Technology - Automotive
Universal Technical Institute