Dylandra Haile
Rock Hill
Summary
Get a full time Position with your company
Overview
14
14
years of professional experience
Work History
Specialist
Specialist Enterprise Business Service Human Resources
03.2022 - Current
- Supports assigned business area in the development of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives
- Manages compliance with local, state, and federal laws and regulations, and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records
- Manages customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers; following up on concerns and challenges; providing technical support on benefits systems and websites; providing benefits education; researching complex benefits questions and issues to resolve problems; communicating systems problems and resolution proposals to senior leadership and third-party administrators; handling escalated service issues, including calls with attorneys and plaintiffs; keying complex manual enrollments for associates; and serving as a liaison between departments, third-party administrators, and various internal and external customers to resolve highly complex issues and concerns
- Manages equipment, software, and network requests by submitting requests for technical equipment, hardware, workstations, and software; requesting loaner equipment when necessary; creating user accounts and changes in the systems; following up on the status of personal computer requests; working with vendors on upgrades, enhancements and maintenance of systems and equipment; creating documentation and internal document tasks for department training, and training material as needed to educate customers; and ensuring day-to-day desktop local area network administration, maintenance, and user support for desktop computers, network connectivity, servers, infrastructure design and implementation
- Manages security access for associates and vendors by entering information into appropriate software application; following security protocols; backing-up hard-drives to maintain confidential information; performing home validation visits to set up access and a secure environment for remote access users; and monitoring annual service and responding to questions regarding security access
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
Account Specialist IV
Wal-Mart Corporate
03.2020 - 03.2022
- Provides support in HRSS for Sam’s Club stores in the US and Canada
- Assist the clubs with all their hiring needs
- Pre-screen new candidates
- Find new candidates, create and post hiring requisitions
- Provide excellent customer service
- Assist the hiring of managers by providing them with help with candidates in a timely manner
- Correspond with the club via email and phone calls to ensure that all their hiring needs have been met
Account Specialists III
Wal-Mart Corporate
04.2016 - 03.2020
- Provides financial, administrative and clerical support by ensuring payments are completed and expenses are controlled by receiving payments processing, verifying and reconciling invoices according to established policies and procedures in an efficient, timely and accurate manner
- Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; completing complex research for area of responsibility; reviewing and researching transactional system inputs and outputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify and resolve causes for issues presented by customers or control procedures; coordinating documentation retrievals for compliance and audit requests; and coordinating with internal and external stakeholders to understand transaction entries, gather relevant information, and validate data
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
Sale’s Associate/phone operator
Wal-Mart
10.2011 - 04.2016
- Receive payment by cash, checks, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credit, or change due to customers
- Assist customer’s
- Answer Company phones communicate with managers on a daily base
Education
Some College (No Degree) - Some College
Palmetto Dental School
Rock Hill, SCSkills
- Microsoft Word
- Excel
- Office suite
- Detailed Oriented
- Communication skills
- Organization skills
- Sapp
- Microsoft PowerPoint
- Workday
- Escreen
- Outlook
Timeline
Specialist
Specialist Enterprise Business Service Human Resources
03.2022 - Current
Account Specialist IV
Wal-Mart Corporate
03.2020 - 03.2022
Account Specialists III
Wal-Mart Corporate
04.2016 - 03.2020
Sale’s Associate/phone operator
Wal-Mart
10.2011 - 04.2016
Some College (No Degree) - Some College
Palmetto Dental School