Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dynasia Dillon

Elgin

Summary

Detail-oriented Customer Service Representative delivering exceptional support and maintaining professionalism in challenging situations. Recognized for effective communication and active listening skills, contributing to streamlined processes and enhanced overall service quality.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ProAct
Syracuse, NY
03.2021 - Current
  • Provided exceptional customer support in high-pressure medical environments, ensuring client satisfaction and adherence to protocols.
  • Resolved inquiries efficiently through effective communication, maintaining a professional demeanor at all times.
  • Utilized CRM systems to track interactions, document issues, and follow up on resolutions promptly.
  • Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.

Customer Service Representative

Medical Answering Services LLC.
Syracuse, NY
11.2016 - 04.2020
  • Setting up medical transportation to medicaid recipients in need.
  • Providing great customer service in through effective communication.

Education

High School Diploma -

Delaware Valley Job Corps
Callicoon, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

ProAct
03.2021 - Current

Customer Service Representative

Medical Answering Services LLC.
11.2016 - 04.2020

High School Diploma -

Delaware Valley Job Corps
Dynasia Dillon