Summary
Overview
Work History
Education
Skills
References
Timeline
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Ebonee Tucker

Summerville

Summary

Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operational demands. Punctual, reliable, as well as adaptable, patient, and effective within high-pressure environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

South State Bank (Remote)
Summerville
05.2023 - Current
  • Assist clients with online bill pay, wire transfers and setting up automatic payments.
  • Support customers virtually with bank-to-bank transfers, and online/mobile banking issues.
  • Conduct secure identity verification and fraud prevention measures in compliance with banking regulations.
  • Educate customers on digital tools, including mobile app navigation, e-statements, and remote check deposits.

Referral Management Specialist

Medical University Of South Carolina
Summerville
02.2018 - 07.2023
  • Serve as the initial contact for patients and referring providers.
  • Facilitates the referral process and schedule appointments for multiple specialties in a call center environment utilizing an automated scheduling system.
  • Collect and verify patient demographic, insurance, and contact information.
  • Ensure high-quality customer service and patient satisfaction.
  • Answering questions, resolving issues and refers to appropriate clinical teams for clinical issues as appropriate.

Administrative Assistant

Amalie Oil Co.
Charleston
02.2015 - 06.2018
  • Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
  • Prepares agendas and schedules for meetings.
  • Retrieves information as requested from records, email, minutes, and other related documents.
  • Answers and transfers phone calls, screening when necessary.
  • Maintains filling systems as assigned.
  • Maintains office supplies and coordinates maintaince of office equipment.

Education

High School Diploma -

Vision Christian Academy
Summerville, Sc
02-2020

CNA -

Patch Career Institute
North Charleston, Sc
01-2012

Skills

  • Training and development
  • Microsoft word
  • Priority management, excel
  • Multi-tasker
  • Outlook, excellent oral and written communication skills
  • Scheduling
  • Ability to adapt in stressful situations, problem resolution and decision making, great customer service
  • Training and mentoring, bast knowledge
  • Epic program
  • Sap program
  • Able to use dual monitors

References

  • Stephanie, Layfette, Team lead, (843) 640-7589
  • Ebony, Kassama, Manager, (443) 900-5758
  • Tamara, Goff, Manager, (843) 224-6533

Timeline

Customer Service Representative

South State Bank (Remote)
05.2023 - Current

Referral Management Specialist

Medical University Of South Carolina
02.2018 - 07.2023

Administrative Assistant

Amalie Oil Co.
02.2015 - 06.2018

High School Diploma -

Vision Christian Academy

CNA -

Patch Career Institute

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Ebonee Tucker