Ebony Cunningham

• Review patient charts across various healthcare facilities to maintain and improve the quality of care for each individual.
• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
• Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
• Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
• Collaborated closely with other departments to ensure seamless integration of reviewer insights into broader company strategies and initiatives.
• Sustained high levels of productivity under tight deadlines by efficiently using available resources.
• Identified areas for potential improvements within reviewed materials, providing actionable recommendations to clients.

• Answer constant flow of customer calls in a remote setting.
• Respond to multiple live chats at once to assist clients
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Liaised with sales, marketing and customer service teams via chat, phone, and email, to secure government contracts for privately owned businesses. This position was in a remote setting.

Managed a sibling program for youth in the foster care system. Office work done from home, visits done out in the community.

• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Assessed calls and inquiries to prioritize services based on medical emergencies.
• Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
• Crossed trained in scheduling, medical records, and quality management.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Posted payments and charges to patient accounts and participated in billing processes.
• Collected deductibles and copays to post money to patient accounts.
• Protected patients' rights by maintaining confidentiality of medical, personal and financial information.