Ebony Logan
Newberry
Summary
Detail-oriented healthcare professional with 15+ years of experience in Healthcare and 5+ years experience in management, insurance verification, and patient scheduling. Skilled in securing authorizations, EMR documentation, and collaborating with interdisciplinary teams to optimize workflow and ensure timely patient care. Proficient in Microsoft Office, electronic health records, and maintaining compliance with HIPAA regulations. BLS and CPR certified.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Radiology Scheduler Lead
Novant Health
11.2015 - Current
- Scheduled patient appointments for radiology services using electronic health record (EHR) systems, ensuring accurate documentation and timely service delivery.
- Verified insurance eligibility and benefits for scheduled procedures, collaborating with payers and utilizing payer portals to confirm coverage.
- Communicated with patients regarding insurance requirements, authorization statuses, and preparation for radiology procedures.
- Maintained patient confidentiality and compliance with HIPAA regulations while managing sensitive health information.
- Coordinated with radiologists, physicians, and other healthcare staff to secure necessary insurance authorizations and resolve scheduling conflicts.
- Documented authorization statuses and updated records in EHR and practice management (PM) systems.
- Identified and escalated complex insurance or authorization issues to supervisors for timely resolution and workflow optimization.
- Oversees the efficient scheduling of patient radiology appointments, trains and supervises scheduling staff, ensures adherence to organizational policies and procedures, and manages patient and provider communications.
Gate Agent/ Customer Service
Lufthansa Airlines
02.2017 - 11.2017
- Assisted passengers with check-in, boarding, and resolving ticketing issues, demonstrating strong customer service and communication skills.
- Verified passenger documentation and eligibility, ensuring compliance with airline policies and procedures.
- Provided clear instructions and support to passengers, including those with special needs, maintaining professionalism in high-pressure situations.
- Maintained accurate records and documentation related to passenger boarding and flight information.
- Collaborated with team members to address urgent or complex passenger concerns and escalate issues as needed.
Assistant Manager
PLS Check Cashing Store
03.2012 - 04.2013
- Examined financial documents and determined eligibility based on regulatory requirements, ensuring compliance and accuracy.
- Responded to customer inquiries regarding account status and service policies, maintaining confidentiality and professionalism.
- Managed frontline staff, provided training, and ensured adherence to operational procedures and compliance standards.
- Maintained accurate records of transactions and cash handling, supporting audit and reporting requirements.
- Collaborated with team members to resolve complex customer or operational issues and escalate concerns when necessary.
Flight Attendant
Republic Airways Holdings
03.2010 - 04.2012
- Delivered clear communication and support to passengers, addressing needs and providing information in compliance with safety protocols.
- Assisted passengers with special requirements, demonstrating attention to detail and customer service excellence.
- Maintained accurate records of in-flight incidents and passenger interactions as required by airline regulations.
- Collaborated with team members to ensure efficient and safe operations, escalating urgent issues to supervisors when necessary.
- Administered first aid and responded to emergencies, ensuring passenger safety and compliance with procedures.
Patient Account Representative/Assistant Manager
East Orange General Hospital
06.2007 - 01.2008
- Registered patients, collected and verified insurance information, and ensured accurate entry into electronic medical records (EMR).
- Scheduled appointments, answered patient inquiries, and communicated authorization requirements for medical services.
- Managed patient check-in and check-out processes, maintaining confidentiality and compliance with healthcare regulations.
- Coordinated with internal and external sources to obtain prior authorizations and resolve insurance-related issues.
- Documented and reported recurring payer issues or trends to supervisors for resolution and process improvement.
Education
CCMA - Certified Clinical Medical Assistant
NHA
10.2025 - 03/2026
Business Management - Bachelor's degree
Western Governors University
High school diploma -
East Orange Campus High School
East Orange, NJSkills
- Insurance Verification
- Medical office management
- Health information management
- Electronic health records (EHR) management
- Medical Billing
- Medical Scheduling
- Patient services management
- Healthcare compliance
- Data entry
- Microsoft Office
- Organizational skills
- Hospital experience
- Communication skills
- Healthcare management
- Microsoft Excel
- Epic Trained
- EHR systems
- Insurance verification
- Patient scheduling
- HIPAA compliance
Certification
CPR Certification
BLS Certification
Timeline
CCMA - Certified Clinical Medical Assistant
NHA
10.2025 - 03/2026
Gate Agent/ Customer Service
Lufthansa Airlines
02.2017 - 11.2017
Radiology Scheduler Lead
Novant Health
11.2015 - Current
Assistant Manager
PLS Check Cashing Store
03.2012 - 04.2013
Flight Attendant
Republic Airways Holdings
03.2010 - 04.2012
Patient Account Representative/Assistant Manager
East Orange General Hospital
06.2007 - 01.2008
Business Management - Bachelor's degree
Western Governors University
High school diploma -
East Orange Campus High School