Ebony McAlister-Gory
Spartanburg
Summary
Dynamic Quality Delivery Liaison at Trigo Group with proven expertise in audit reporting and relationship building. Successfully streamlined project workflows and enhanced operational efficiency through effective communication and assertiveness. Proficient in Microsoft Excel, I fostered a collaborative environment that improved team performance and ensured compliance with quality standards.
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
12
12
years of professional experience
Work History
QDL - Quality Delivery Liaison
Trigo Group
04.2025 - Current
- Coordinated communication between departments to streamline project workflows.
- Managed scheduling and logistics for team events and client interactions.
- Supported project execution by maintaining accurate documentation and records.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable.
- Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood
- Responsible for the creation and maintenance of TRIGOAPPS (work order/Mission), quality alerts/ awareness.
- Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations.
Quality Auditor
Magna Drive Automotive
05.2024 - 04.2025
- Conducted quality audits to ensure compliance with industry standards and specifications.
- Collaborated with production teams to identify and resolve quality issues effectively.
- Implemented corrective actions based on audit findings to enhance product reliability.
- Developed inspection checklists and procedures for consistent quality assessment.
- Perform Feel Check, Hi-Lite, and Stoning of Class A surfaces when applicable.
- Review quality alerts and issues on Quick Issues Detection Sheet (QID) at start of new shift, change over, or change in manpower with production associates on assigned lines.
- Place fixture line-side, ensure no damage prior to start up and return to storage area after completion of job when applicable (reference panels are to remain with fixtures at all times.)
- Communicate all quality issues with product to Quality Control Supervisor, and Area Team Leader/Supervisor’s.
Team Lead - Quality
Thyssenkrupp Supply Chain Services
03.2022 - 05.2024
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Led team meetings to discuss workflow improvements and address operational challenges.
- Trained new staff on best practices and company policies for enhanced performance.
- Streamlined inventory management processes, reducing lead times for order fulfillment.
- Implement quality inspection protocols, ensuring adherence to industry standards and product consistency.
- Manage comprehensive performance evaluation processes, contributing to a collaborative and efficient work environment.
Authorization Agent Tier II Specialist
Cinch Home Services
04.2018 - 03.2022
- Processed authorization requests efficiently to ensure timely service delivery.
- Provided comprehensive support to contract holders, clarifying coverage determinations and escalating claim adjustments as required to meet production objectives.
- Analyzed data trends to identify areas for process enhancement, driving operational efficiency.
- Mentored junior agents on best practices for handling complex authorization scenarios.
- Facilitated efficient client service by supporting the Prior Authorization Department with privacy adherence and high-quality decision-making processes.
- Analyzed and made authorization decisions for home warranty claims, ensuring meticulous documentation and communication tracking with warranty carriers.
- Implemented and refined prior authorization workflows, policies, and procedures to streamline operations.
- Collaborated with service providers to resolve customer inquiries and enhance service delivery.
- Processed authorization requests efficiently, ensuring compliance with company policies and procedures.
- Handled and efficiently cleared more than 100+ cases each week.
Cashier/Sales Associate/Customer Service Representative
Pandora's Boxxx
11.2013 - 06.2020
- Processed customer transactions swiftly and accurately using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed cash register operations, balancing drawers at end of shifts.
- Trained new staff on checkout procedures and customer service standards.
- Contributed to team development by training new staff, fostering a collaborative work environment, and maintaining a clean and organized sales area.
- Assisted in inventory management, including stocking shelves and updating pricing, to maintain store presentation and product availability.
- Delivered high-quality customer service, adeptly handled inquiries, and efficiently resolved complaints to ensure a positive shopping experience.
- Accurately processed various types of payments, managed cash transactions, and performed end-of-shift reconciliations to maintain financial integrity.
Production Line/ Team Line Leader/Lead Quality Inspector
Kongsberg Automotive
05.2015 - 04.2018
- Oversaw daily production operations, ensuring adherence to quality standards and safety protocols.
- Coordinated workflow among team members to maximize efficiency and minimize downtime.
- Trained and mentored new employees on processes, equipment usage, and safety practices.
- Implemented process improvements that enhanced operational performance and reduced waste.
- Managed setup of production cells, adjusting configurations to accommodate varying part specifications and production schedules.
- Conducted comprehensive quality inspections on finished goods, utilizing both visual checks and advanced instruments to ensure adherence to quality standards.
- Compiled and maintained detailed daily reports on product inspections, ensuring compliance with manufacturing codes and verifying packing weights and machine operations.
Education
Associate of Arts - General Studies
Piedmont Technical College
Greenwood, SC12-2014
Skills
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Multitasking Abilities
- Decision-making
- Audit reporting
- Excellent communication
- Time management abilities
- Adaptability and flexibility
- Relationship building
- High-pressure environments
- Proficient in [Microsoft Word, Excel, SAP, Power Point, QCAT, ]
Timeline
QDL - Quality Delivery Liaison
Trigo Group
04.2025 - Current
Quality Auditor
Magna Drive Automotive
05.2024 - 04.2025
Team Lead - Quality
Thyssenkrupp Supply Chain Services
03.2022 - 05.2024
Authorization Agent Tier II Specialist
Cinch Home Services
04.2018 - 03.2022
Production Line/ Team Line Leader/Lead Quality Inspector
Kongsberg Automotive
05.2015 - 04.2018
Cashier/Sales Associate/Customer Service Representative
Pandora's Boxxx
11.2013 - 06.2020
Associate of Arts - General Studies
Piedmont Technical College