Eduardo Arredondo
Greenville,SC
Summary
Dynamic customer service representative skilled in active listening and critical thinking. Demonstrated success in fostering professional relationships and resolving customer inquiries, contributing to improved loyalty and satisfaction rates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR/ Float Teller
First Community Bank
Greenville, SC
10.2025 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues and customers.
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
- Ensured accurate transactions with diligent data entry and database management for sensitive customer information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service and Administrative Assistant
NC Quality Roofing & Contracting LLC
Raleigh, NC
06.2020 - 08.2024
- Assisted with financial tracking and invoice processing to ensure accuracy in reporting.
- Collaborated with team members to streamline service processes and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Biblical Counseling
Bob Jones University
Greenville, SC05-2025
Skills
- Problem-solving abilities
- Attention to detail
- Leadership
- Relationship building
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction for all new-employees .
Certification
Customer Service Essentials Certification
Languages
Spanish
Native or Bilingual
Timeline
CSR/ Float Teller
First Community Bank
10.2025 - Current
Customer Service and Administrative Assistant
NC Quality Roofing & Contracting LLC
06.2020 - 08.2024
Bachelor of Science - Biblical Counseling
Bob Jones University