Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Edward Palm

Swansea

Summary

Dynamic Master Automotive Technician with extensive experience at Wayne Akers Ford, excelling in advanced diagnostics and problem-solving. Recognized for mentoring junior technicians and enhancing shop efficiency, consistently achieving high customer satisfaction through quality repairs and strong communication skills. Proficient in complex vehicle systems, ensuring optimal performance and reliability.

Overview

19
19
years of professional experience

Work History

Master Automotive Technician

Wayne Akers Ford
06.2005 - 08.2024
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
  • Collaborated with other technicians for efficient problem-solving in challenging repair situations.
  • Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
  • Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
  • Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
  • Performed safety and emissions inspections.
  • Increased repeat business through building strong relationships with customers based on trust and quality of service.
  • Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Reduced vehicle downtime for clients by performing timely preventive maintenance services.
  • Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
  • Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
  • Streamlined workflow processes by managing service schedules and prioritizing urgent repairs.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Repaired and replaced worn and damaged components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Performed emissions tests according to standard procedures.
  • Coordinated with parts department to determine availability of necessary components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.

Education

General

Twin Lakes High School
West Palm Beach, FL

Skills

  • Replacing parts
  • Brake systems
  • CAN bus systems
  • Powertrain systems
  • Air conditioning
  • Engine repair
  • Suspension systems
  • Advanced diagnostics
  • Inspecting vehicles
  • Vehicle inspections
  • Exhaust systems
  • Steering systems
  • Automotive electronics
  • Heating systems
  • Fuel systems
  • Electrical systems
  • Scheduled services
  • Rebuilding engines
  • Ignition systems
  • Adaptive cruise control
  • Collision avoidance systems
  • Hybrid systems
  • Performance tuning
  • Lubrication systems
  • Drivability issues
  • Charging systems
  • Direct fuel injection
  • Electrical circuits diagrams
  • Supercharging systems
  • Operating pneumatic tools
  • Tire mounting and balancing
  • Active suspension
  • Advanced troubleshooting
  • Preventative maintenance
  • Electric power steering
  • Electronic fuel injection
  • Turbocharging systems
  • Body electrical systems
  • Driveability diagnosis
  • Computerized systems
  • Regenerative braking
  • Cooling systems
  • Starting systems
  • All-wheel drive
  • TPMS systems
  • Detecting refrigerant leaks
  • Stability control systems
  • Variable valve timing
  • Four-wheel drive
  • Suspension systems understanding
  • Lane departure warning
  • Blind spot monitoring
  • Traction control systems
  • Drivetrain systems
  • Strong work ethic
  • Changing tires
  • Changing oil
  • Problem-solving
  • Time management
  • Hand and power tools
  • Attention to detail
  • Multitasking and organization
  • Replacing filters
  • Parts replacement
  • Troubleshooting skills
  • Preventive maintenance services
  • Electrical experience
  • Verbal and written communication

Accomplishments

Ford master technician certification

Timeline

Master Automotive Technician

Wayne Akers Ford
06.2005 - 08.2024

General

Twin Lakes High School

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Edward Palm