Edward Watts
York,SC
Summary
Dynamic customer service professional with a proven track record at Lowe's Home Improvement, excelling in sales revenue growth through effective needs assessment and upselling. Skilled in active listening and product knowledge, consistently achieving sales quotas while enhancing customer satisfaction through timely and accurate service.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Lowes Home Improvment
03.2007 - 03.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
Delivery Driver
DTI
Mar2003 - 06.2007
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Education
High School Diploma -
Halifax County High
South Boston, VA06-1965
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Product knowledge
- Customer needs assessment
- Upselling
- Sales quota achievement
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Customer Service Sales Representative
Lowes Home Improvment
03.2007 - 03.2021
Delivery Driver
DTI
Mar2003 - 06.2007
High School Diploma -
Halifax County High
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