Elease Talford
Sumter
Summary
Dynamic and dedicated Medication Aide at Sumter Terrace, skilled in-patient assessment and care planning. Proven ability to educate families on home care techniques while ensuring HIPAA compliance. Recognized for delivering compassionate support and effectively managing patient needs, enhancing overall care quality in a fast-paced environment. Self-sufficient medication aide skilled at recording patient vital signs and administering various medications to several patients daily. Sound knowledge of medical terminology and use of medical equipment. Hands-on experience in obtaining and recording equipment readings.
Overview
10
10
years of professional experience
Work History
Medication Aide
Sumter Terrace
Sumter
10.2024 - Current
- Provided emotional support and comfort to patients dealing with chronic or debilitating illnesses resulting from their wounds.
- Conducted wound care treatments such as debridement, dressing changes, irrigation and application of topical medications.
- Assessed patient condition and developed appropriate care plans.
- Assessed patient's health needs and developed individualized care plans.
- Educated family members about proper home care techniques following discharge from hospital and clinic.
- Provided advice on proper home care techniques such as brushing frequency and shampoo type selection.
Personal Care Assistant
Gardens of Sumter
Sumter
02.2023 - 03.2025
- Provide high-quality patient care in a long-term facility, assist with personal hygiene and nutritional intake, and help with light housekeeping duties.
- Document patient condition and activities in a complete and thorough manner.
- Adhere to HIPAA guidelines to safeguard private and confidential information.
Benefits Verification Specialist / Call Center / Customer Service
MMCG Group
Sumter
11.2022 - 02.2023
- Answered inbound calls, fielded inquiries, found solutions, and exhibited a high level of customer service.
- Located and researched information using multiple systems, applications, and technologies.
- Verified insurance benefits and corresponded with doctors, nurses, and insurance companies.
- Completed extensive data entry of call information within company computer system, helping to ensure organization and increased effectiveness.
Customer Service Representative – Remote Call Center
Sykes / Bank of America
Sumter
12.2021 - 10.2022
- Interacted with customers via inbound calls to answer inquiries and to provide assistance.
- Provided technical support, report claims, processed transactions, took payments, remediated fraudulent activities and unauthorized transactions, and helped customers log into online banking accounts.
- Entered customer data, documented call activities, paid close attention to detail, and upheld guidelines to assure privacy of sensitive and confidential information.
- Communicated in a clear and concise manner and worked effectively as a team member.
- Used Synergy and MS Outlook.
Assistant Manager / Key Holder / Customer Service
City Trends | Retail Clothing Store
Sumter
01.2021 - 09.2021
- Helped oversee store operation, cash receipts, merchandising, layout, product inventory, and record keeping.
- Supervised 3 employees, opened and closed the store, handled bank deposits, answered incoming calls, processed payroll, and handled end of day reports.
- Enforced company policies and procedures and developed effective employee relationships to ensure quality customer service.
- Interacted with customers, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Processed transactions, scanned merchandise, accepted payments, ensured accuracy of cash drawer, and kept work area clean and organized.
- Worked as part of team and led by example to ensure a positive atmosphere.
Warehouse Associate
West Marine Corps
Rock Hill
03.2020 - 01.2021
- Moved product, pulled merchandise, filled daily orders, and controlled workflow to meet timelines.
- Stocked product to appropriate areas of facility in an accurate and timely manner.
- Maintained a clean work environment to ensure safety and compliance.
- Unloaded, received, picked, packed, and shipped products.
- Work effectively in a fast-paced, team-oriented environment to meet goals and objectives.
Head Manager / Key Holder / Customer Service
Shamrock Bingo
Lancaster
10.2015 - 03.2020
- Promoted from Floor Runner to Head Manager in 06/2017.
- Led team during each shift, supervised 4 team members, and trained new employees.
- Processed payroll, made bank deposits, opened and closed the establishment, counted and ordered inventory, accepted payments, and upsold and promoted items.
- Maintained a customer focused, team-oriented environment by building effective relationships and providing guidance and support to employees.
- Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01.2023
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01.2022
HIPAA Essentials for Healthcare Professionals Certificate - R.N.
Central Carolina Technical College
Sumter, SCSkills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medication administration
- Wound care
- Patient assessment
- Care planning
- Documenting patient care
- HIPAA compliance
High Academic Honors
True
Organizational Skills
Strong organizational and time management skills with ability to establish priorities to meet timelines.
Attention To Detail
Pay close attention to detail to ensure accuracy and maintain compliant documentation.
Customer Service Skills
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Communication Platforms
Skype
Microsoft Office Applications
- Word
- Excel
- Outlook
- PowerPoint
Typing Speed
32, 100%
Additional Work History - Description
4+ years in Quality Assurance at Pilgrim's Pride
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
Timeline
Medication Aide
Sumter Terrace
10.2024 - Current
Personal Care Assistant
Gardens of Sumter
02.2023 - 03.2025
Benefits Verification Specialist / Call Center / Customer Service
MMCG Group
11.2022 - 02.2023
Customer Service Representative – Remote Call Center
Sykes / Bank of America
12.2021 - 10.2022
Assistant Manager / Key Holder / Customer Service
City Trends | Retail Clothing Store
01.2021 - 09.2021
Warehouse Associate
West Marine Corps
03.2020 - 01.2021
Head Manager / Key Holder / Customer Service
Shamrock Bingo
10.2015 - 03.2020
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate - R.N.
Central Carolina Technical College
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