Elena Voytukhov
Wellford
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Dedicated and customer-focused professional with experience in customer service, cashier duties, and barista roles within a bakery setting. Skilled in providing excellent service, handling transactions accurately, and crafting to customer specifications. Adaptable and eager to contribute to a positive and efficient team environment.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Customer service/cashier/server/barista
Giovanni’s Italian bakery
Agawam
09.2024 - Current
- Greeted customers warmly and assisted with their bakery selections.
- Operated cash register efficiently during busy service hours.
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of the bakery display area.
- Provided product information and recommendations to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Handled inventory management by restocking shelves as needed.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
Education
Penn Foster Online
03-2026
Skills
- Customer service
- Cash handling
- Inventory management
- Effective communication
- Team collaboration
- Problem resolution
- Sales techniques
- Time management
- Guest services
- POS system operation
- Multitasking and organization
- Cash register operation
- Customer complaint resolution
- Patience and composure
- Calm demeanor
- Merchandise restocking
- Customer focus
- Order coordination
- Basic math
- Product merchandising
- Quality assurance
- Payment processing
- Product knowledge
- Up-selling techniques
- Customer satisfaction
- Positive and professional
- Attention to detail
- Adaptability and flexibility
- Conflict resolution
- Reliability and punctuality
- Customer transactions
- Reliable and responsible
- Interpersonal skills
- Physical stamina
- Teamwork
- Critical thinking
- Work task prioritization
- Restock products
- Receipt issuing
- Goal setting
- Purchase assistance
- Effective customer upselling
- Customer service excellence
- Teamwork and collaboration
- Inventory stocking
- Identification checks
- Product location
- Customer relationship management (CRM)
- Product recommendations
- Payment collection
- Retail merchandising
- Visual merchandising
Languages
English/Russian
Native/ Bilingual
Timeline
Customer service/cashier/server/barista
Giovanni’s Italian bakery
09.2024 - Current
Penn Foster Online