Eliahna Cunningham
Columbia,SC
Summary
To answer customer questions quickly and effectively, resolve issues with empathy and care. Communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask, and consistently finishes projects before their deadlines. Diligent and personable customer service representative seeking a position in which communication skills combined with problem skills can be useful in serving customers. Provide excellent service to customers in a dynamic work environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum
05.2018 - Current
- Managed 200+ incoming calls, emails and faxes per day from customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Spring Valley High
Columbia, SC05.2024
Bachelor of Business Administration -
University of South Carolina
Columbia, SC05.2024
Skills
- Customer service
- Sales representative
- Clear communication skills
- Problem solver
- Communication skills
- Problem-Solving Abilities
- Call Center Experience
- Live Chat Support
- Active Listening
- Team Development
- Office Equipment Proficiency
Communication Skills
- Answering customer inquiries in a courteous manner
- Providing thorough support and problem resolution for customers
- Maintain a high-volume workload with fast-paced environment assist an average of 300 clients
- Help company attain the highest client service rating, 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness
- Managed a high-volume workload via email and answering customer telephone calls within
Awards
- EMPLOYEE OF THE MONTH
- LEADERSHIP AWARD
- BEST PERFORMER AWARD
References
[Available upon request.]
Timeline
Customer Service Representative
Spectrum
05.2018 - Current
High School Diploma -
Spring Valley High
Bachelor of Business Administration -
University of South Carolina
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