Elina Orlovska
North Charleston
Summary
Dependable worker with solid background in customer service at hotels and restaurants, foodservice and related positions.
Proactive and goal-oriented professional with excellent time management. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
10
10
years of professional experience
Work History
Food Service Worker
ShopRite Supermarkets
03.2023 - 11.2023
- I worked at Food Service department.
- My responsibilities were:
- Communicate with customers and meet their various needs.
- Advise customers on product or service issues – problem-solving.
- Put customer satisfaction at the very top of your priority list.
- Obey all reasonable instructions given to you by your manager or supervisor
- Follow the safe procedures for doing your job
- Use any equipment (including personal protective equipment) safely and correctly
- Not put yourself or your co-workers at risk
- Managed over 200 orders from customers per day.
Housekeeping Manager
Hostel Marki
06.2016 - 10.2019
- Coordinated household cleaning service operations and managed client relations.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Manager's Assistant
Hotel Bristol
06.2015 - 05.2016
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Developed and implemented marketing strategies to promote hotel services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
Office Manager
Nielsen
10.2013 - 07.2014
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Master of Science - Hotel, Motel, And Restaurant Management
Economic School
Warsaw,Poland06.2016
Master of Science - Foreign languages
Pedagogical University
Ukraine06.2013
Skills
- Customer service
- Restaurant experience
- Communication skills
- Food service
- Positive attitude
- Buffet management
- Quick learner
- Friendly and outgoing
Languages
I can speak and write in 4 languages
- Ukrainian (native speaker)
- Polish (B1-B2)
- English (B1-B2)
- Russian
In process with Spanish Language.
Timeline
Food Service Worker
ShopRite Supermarkets
03.2023 - 11.2023
Housekeeping Manager
Hostel Marki
06.2016 - 10.2019
Manager's Assistant
Hotel Bristol
06.2015 - 05.2016
Office Manager
Nielsen
10.2013 - 07.2014
Master of Science - Hotel, Motel, And Restaurant Management
Economic School
Master of Science - Foreign languages
Pedagogical University