Elisa Samaniego
North Augusta
Summary
Dynamic shift leader with a proven track record in team supervision, training new staff, and enhancing customer satisfaction. Strong problem-solving skills and effective communication contribute to operational success and a positive workplace culture.
Results-oriented professional with experience in cash handling and training assistance. Known for successfully resolving customer complaints and fostering a cohesive team environment. Committed to driving customer satisfaction and operational efficiency through effective staff education.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tropical Smoothie
North Augusta, SC
02.2024 - 02.2026
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on product preparation and customer service protocols.
- Managed inventory control processes, minimizing waste and optimizing stock levels.
- Collaborated with management to implement promotional strategies, increasing customer engagement.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Maintained cleanliness and organization of work areas, adhering to health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
North Augusta High School
North Augusta, SCSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Training assistance
- Staff education and training
- POS system operation
- Assigning work
- Professional appearance
Timeline
Shift Leader
Tropical Smoothie
02.2024 - 02.2026
High School Diploma -
North Augusta High School