Proactive and tech-savvy professional experienced in administrative support and customer service. Known for strong organizational skills and effective communication, contributing to seamless operations and improved client interactions.
Work History
Administrative Assistant
6 Years 2 Months
SC Department of Mental Health | 06.2020 - Current
Managed scheduling of appointments and meetings for mental health professionals.
Managed scheduling of appointments and meetings for the executive nurse, and provided meeting notes.
Handled nurses' reviews.
Assisted in preparing reports and documentation for state compliance and audits.
Processed new hire and separation paperwork.
Assisted HR with nursing department needs.
Assistant Store Manager
4 Years 6 Months
Sephora USA | 12.2015 - 06.2020
Led team in achieving sales goals through effective staff training and motivation.
Enhanced customer experience by implementing personalized service strategies and product recommendations.
Managed inventory control processes, ensuring optimal stock levels and minimizing shrinkage.
Mentored new hires on operational procedures, fostering a collaborative team environment.
Implemented visual merchandising standards that aligned with brand guidelines, enhancing store presentation.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
3 Years 1 Month
Ulta Beauty Inc. | 10.2012 - 11.2015
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.