Elise Stickley
Columbia
Summary
Dynamic management professional recognized for maintaining high standards and a strong results-oriented approach. Proven track record in optimizing service processes and enhancing team performance drives success in achieving organizational goals. Strong focus on collaboration and adaptability ensures reliable support and flexibility in fast-paced environments. Expertise in team leadership and customer relationship management fosters lasting partnerships and promotes overall business growth.
Overview
10
10
years of professional experience
Work History
Service Manager
Smoked
01.2024 - 11.2025
- Led daily operations to ensure optimal service delivery and customer satisfaction.
- Developed training programs for staff to enhance service skills and product knowledge.
- Analyzed customer feedback to identify improvement areas and enhance service offerings.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Fostered a positive work environment that encouraged teamwork and employee retention.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Lead Server
Smoked
10.2021 - 01.2024
- Supervised daily operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff on menu offerings and service protocols.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Assistant Manager
Jersey Mike’s Sub Shop
04.2017 - 09.2021
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on food preparation and safety protocols.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Behavior Technician I
Trellis Services
01.2021 - 05.2021
- Implemented individualized behavior intervention plans to support client development and learning.
- Monitored client progress, documenting behavioral data to inform treatment adjustments.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Gymnastics Coach
Emilia’s Acrobatic Gymnastics and Cheer
05.2016 - 05.2017
- Developed and implemented personalized training programs for diverse skill levels.
- Evaluated athlete performance and provided constructive feedback to improve skills and techniques.
- Conducted safety assessments and ensured compliance with gymnastics regulations and best practices.
- Collaborated with parents to discuss athlete progress, addressing concerns and setting developmental goals.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Education
B.S - Psychology
Stevenson University
Stevenson, Maryland05-2021
Diploma -
Glenelg High School
Glenelg, Maryland06-2017
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint applications
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Proficient in leveraging social media platforms for marketing
Accomplishments
- Magna Cum Laude, Stevenson University 2021
- Dean's List, Stevenson University, 2017-2021
- Sigma Alpha Pi Honor Society Member, 2018-2021
- USA Gymnastics Senior National Team, 2015-2017
- USA Gymnastics Senior World Championships Team, 2016
- USA Gymnastics Vice National Champion, 2015 & 2016
Timeline
Service Manager
Smoked
01.2024 - 11.2025
Lead Server
Smoked
10.2021 - 01.2024
Behavior Technician I
Trellis Services
01.2021 - 05.2021
Assistant Manager
Jersey Mike’s Sub Shop
04.2017 - 09.2021
Gymnastics Coach
Emilia’s Acrobatic Gymnastics and Cheer
05.2016 - 05.2017
B.S - Psychology
Stevenson University
Diploma -
Glenelg High School