Supervised night crew operations, ensuring efficient workflow and team coordination.
Trained new staff on safety protocols and operational procedures.
Managed inventory restocking, maintaining product availability for morning shifts.
Implemented process improvements to enhance team productivity during night shifts.
Conducted quality checks on products to ensure compliance with company standards.
Scheduled shift assignments, balancing workload among team members effectively.
Communicated with management regarding staffing needs and operational challenges.
Maintained cleanliness and organization in work areas to promote a safe environment.
Developed strategies to increase efficiency and productivity of night crew staff.
Operated manual and electric pallet jacks safely.
Front End Head Cashier
Lowe's
01.2021 - 01.2023
As a Head Cashier my main duties were to address and resolve customer complaints or requests.
Make sure all registers have the right amount of cash, price checks and scheduling.
Worked closely with shift managers to solve problems and handle customers concerns.
While working at Lowe's I promoted to Fulfillment Lead and in 6 months I promoted to ISLG department supervisor.
Supervised daily cash operations and managed register transactions.
Trained new cashiers on customer service and operational procedures.
Ensured compliance with store policies and safety regulations.
Assisted customers with returns, exchanges, and inquiries.
Coordinated scheduling for cashier staff to ensure coverage.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Seasonal Stocker
Top Gun Services
Eglin AFB
01.2019 - 12.2019
Inspected floor displays, noted missing items and immediately replenished and rotated merchandise as needed.
Readied items for sales floor by fixing tags and preparing pallets.
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor.
Stocked shelves with products to maintain organized displays.
Collaborated with team members to optimize stock rotation.
Monitored product expiration dates for quality control.
Conducted regular cleaning of storage areas to uphold safety standards.
Cleaner
Zoila's Cleaning Service
Fort Walton Beach
01.2018 - 01.2019
Completed deep cleaning tasks as assigned.
Established and maintained clean and comfortable environments in vacation suites, including sanitizing, bedding changes, vacuuming and cleaning windows.
Used time management and efficient cleaning methods to meet deadlines.
Waitress
Chapala Mexican Restaurant
Fort Walton Beach
01.2017 - 01.2019
Greeted new customers, discussed specials, took drink orders and built immediate positive and interactive connections with guests.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently.
Waitress
Bigos Mexican Restaurant
Salem
01.2016 - 01.2017
Used cash registers and credit card machines to complete check-out for customers.
Attentive to customer's needs while dining, and kept server areas clean and stocked during service hours to increase efficiency.
Managed customer orders using restaurant point-of-sale system.
Maintained cleanliness and organization of dining area throughout shifts.
Communicated effectively with kitchen staff to ensure timely service.
Prepared tables for dining by setting utensils, glassware, and napkins.
Education
High School Diploma -
Lilian Portalatin Sosa School
Santo Domingo, Dominican Republic
07-2015
Skills
Accurate money handling
Stocking
Rotating inventory
Bilingual
Spanish translation
Staff training
Customer service
Shift scheduling
Problem solving
Work area organization
Workload management
Inventory auditing
Stockroom maintenance
Warehouse safety
Quality assurance
References
Danielle Kissir, (573) 247-8631, Salem, MO
Taushae Gent, (801) 927-8707, Riverdale, UT
Miguel Valencia, (205) 267-7892, Fort Walton Beach, FL