Elizabeth Brode
Myrtle Beach
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Upselling percentages were the highest in all of the stores not just in our area but in surrounding areas as well.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Coastal plains restaurants
Myrtle Beach
09.2021 - Current
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored staff on service standards and customer interaction.
- Managed inventory levels and coordinated supply orders for efficient service.
- Implemented health and safety protocols during food preparation and service.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Provided on-the-job training to new staff members.
- Monitored food quality and presentation to meet company standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted customers with product selection when needed.
- Taught staff upselling techniques to meet revenue targets.
- Identified areas of improvement within the department and implemented necessary changes.
- Trained new employees on company policies and procedures.
- Resolved conflicts between staff members in a timely manner.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Identified needs of customers promptly and efficiently.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Education
Allegany High School
Cumberland, MDSome College (No Degree) - General Studies
Horry-Georgetown Technical College
Conway, South Carolina, SCSkills
- Inventory management
- Food safety compliance
- Staff training
- Customer service
- Upselling and training in upselling
Timeline
Shift Supervisor
Coastal plains restaurants
09.2021 - Current
Allegany High School
Some College (No Degree) - General Studies
Horry-Georgetown Technical College