Elizabeth Cochran
North Augusta
Summary
A passionate and driven professional with extensive experience in retail management and financial analysis. Seeking the Process Leader position at PetSmart to leverage expertise in financial planning, cost control, and team leadership to contribute to the organization's success and safety mission. Proven leader in PetSmart with strong focus on optimizing supply chain processes and ensuring seamless operations. Skilled in team collaboration, adapting to changing demands, and driving results. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
PetSmart
09.2017 - Current
- Successfully managed store operations while fulfilling roles as Assistant Store Manager, Merchandising Inventory Leader, and Associate Lead, demonstrating exceptional adaptability and multitasking skills
- Led and developed a team of 10-15 associates, providing coaching, performance evaluations, and continuous training, resulting in a 20% improvement in team productivity
- Developed and implemented strategic initiatives to boost store performance, consistently achieving and exceeding sales targets by 15%
- Efficiently managed scheduling, optimizing staffing levels within budget constraints, and ensuring seamless store operations
- Oversaw comprehensive financial reporting, including detailed variance analysis, inventory management, and cost control measures, resulting in a 10% reduction in operational costs
- Prepared and delivered insightful presentations and reports to senior management, showcasing strong analytical and communication skills
- Ensured strict compliance with company policies and safety regulations, significantly improving store safety standards.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Merchandising Inventory Leader
PetSmart
- Directed all aspects of inventory management, including weekly scanning, product placement, and stock replenishment, achieving a 95% stock accuracy rate
- Led planning meetings and data collection initiatives, producing detailed cost and scheduling management reports to enhance operational efficiency
- Innovated financial control concepts and developed advanced system applications for inventory management, streamlining processes and reducing errors
- Maintained a safe and organized warehouse environment, ensuring compliance with safety standards and minimizing workplace incidents.
- Optimized storage space utilization with effective organization and layout planning.
- Streamlined warehouse processes for increased productivity and reduced operational costs.
- Assisted in budget development by providing accurate forecasting data for purchasing needs throughout the fiscal year.
- Implemented safety protocols, reducing workplace accidents and maintaining a secure environment.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process of trucks.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Streamlined unloading process for increased productivity, organizing goods by destination and priority.
Associate Lead With Keys
PetSmart
- Successfully opened and closed the store, ensuring security and adherence to company procedures
- Led a small team, providing technical and administrative direction, hands-on training, and consistent coaching, resulting in improved team performance
- Effectively resolved customer issues, demonstrating strong problem-solving skills and enhancing customer satisfaction.
- Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
- Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
Petcare Associate/Cashier
PetSmart
- Delivered expert knowledge and advice to customers regarding pet care and products, boosting customer loyalty and repeat business
- Maintained high standards in the register area, upholding company values and ensuring exceptional customer service
- Conducted thorough daily and weekly cleaning and maintenance tasks for various animal species, ensuring their well-being and health.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join rewards program.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures on a weekly basis.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
Retail Sales Associate
Rue21
07.2017 - 09.2017
- Proactively promoted and sold products, consistently achieving personal sales targets and contributing to overall store success
- Efficiently stocked shelves and maintained an organized sales floor, ensuring a pleasant shopping experience for customers
- Assisted customers in selecting clothing for various events, providing personalized service and enhancing customer satisfaction
- Implemented effective measures to prevent fraud, maintaining store security and reducing losses.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier/Waitress
Ladolce Bakery & Teabar
12.2015 - 07.2017
- Operated the cash register and processed transactions accurately and efficiently, ensuring customer satisfaction
- Delivered teas, baked goods, and food to customers with a high level of service and professionalism
- Maintained a clean and organized work environment, ensuring a pleasant experience for customers
- Performed comprehensive opening and closing duties, including stocking shelves and taking orders, contributing to smooth operations.
Bakery Associate
Fresh Market
09.2015 - 12.2015
- Provided exceptional customer service, taking phone orders and operating the cash register with efficiency
- Prepared and maintained baked goods, ensuring high standards of quality and presentation
- Advertised weekly sales and filled bakery cases, contributing to increased sales
- Maintained a clean and organized bakery area, ensuring compliance with health and safety standards.
Education
Culinary Arts (3 years)
Midland Valley High School
01.2013
Skills
- Financial analysis and cost control
- Team leadership and coaching
- Inventory management
- Customer service and sales
- Strong computer skills, including proficiency in automated accounting and planning systems
- Excellent communication and presentation skills
- Problem-solving and decision-making
- Warehouse operations
- Inventory optimization
- Teamwork and collaboration
- Customer service
Timeline
Assistant Store Manager
PetSmart
09.2017 - Current
Retail Sales Associate
Rue21
07.2017 - 09.2017
Cashier/Waitress
Ladolce Bakery & Teabar
12.2015 - 07.2017
Bakery Associate
Fresh Market
09.2015 - 12.2015
Merchandising Inventory Leader
PetSmart
Associate Lead With Keys
PetSmart
Petcare Associate/Cashier
PetSmart
Culinary Arts (3 years)
Midland Valley High School
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