
Dynamic and results-driven professional with extensive experience. Excelling in high-volume operations and customer service. Proven ability to innovate and solve problems, and leading teams to enhance efficiency and satisfaction.
• Managing daily operations, including opening/closing procedures, scheduling staff, and delegating tasks to ensure efficient department function.
• Monitoring stock levels, ordering products, managing inventory, and ensuring proper display.
• Training, supervising, interviewing and hiring employees, and evaluating staff performance.
• Handle customer complaints, feedback and inquiries to ensure they have a satisfying shopping experience.
• Prepare budgets, monitor expenses and track daily sales to ensure profitability and fiscal responsibility.
• Oversaw dining room, kitchen, drive thru, barista, bakery, and catering functions.
• Managed overall operations and staff.
• Greeted customers, rung orders and handled monetary transactions.
• Prepared 50-100+ meals per shift swiftly and accurately.
• Strong knowledge of menu and ingredients.
• Maintained a stocked, clean and safe work environment according to protocol.