Summary

Overview

Work History

Education

Skills

Timeline

Elizabeth Feavel

Lugoff

Summary

Dynamic Senior Pet Stylist with extensive experience at Pet Smart Grooming Salon, recognized for enhancing customer satisfaction through exceptional client relationship management and effective conflict resolution. Proven sales leader known for achieving top performance and delivering innovative solutions. Expertise in product knowledge and communication skills fosters collaboration within teams while driving customer retention.

Overview

14

14

years of professional experience

Work History

Senior Pet Stylist

Pet Smart Grooming Salon

Columbia

04.2011 - Current

Assisted in the selection of pet care products based on customer needs.
Facilitated seamless customer interactions while prioritizing pet well-being.
Assisted with customer requests and answered questions to improve satisfaction.
Praised by management for consistently meeting high customer satisfaction standards.
Maximized efficiency in task management to deliver on schedule.
Worked in conjunction with team members to realize project goals and adhere to timelines.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Elevated customer experience by addressing challenges with creative approaches.

Education

Associate of Arts - Art History

University of South Carolina

Columbia, SC

05-2010

Skills

Top Sales Performer
Client Relationship Management
Customer Retention Expertise
Conflict Resolution Skills
Sales and upselling techniques

Continual learning mindset
Appointment scheduling efficiency
Strong communication skills
Product knowledge expertise

Timeline

Senior Pet Stylist

Pet Smart Grooming Salon

04.2011 - Current

Associate of Arts - Art History

University of South Carolina