Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Huffman

Summerville

Summary

Dynamic professional with a proven track record at MUSC, excelling in business process improvement and customer support. Adept at enhancing operational efficiency through technical analysis and exceptional communication skills. Recognized for fostering team collaboration and resolving complex issues, contributing to a positive work environment and improved user experiences.

Overview

37
37
years of professional experience

Work History

Supply Application System Specialist

MUSC
10.2019 - Current


  • Collaborated with team members to gather requirements and document technical specifications for new applications..
  • Participated in training sessions to enhance knowledge of software tools and improve user experience.
  • Supported data entry and management tasks, ensuring accuracy and consistency across applications.
  • Contributed to a positive work environment through proactive communication, collaboration, and problem-solving skills.
  • Troubleshoots and resolves system issues, enhancing data flow and operational efficiency

Office Manager

Bullwinkle Orthodontics
10.2017 - 09.2020
  • Oversaw daily office operations, ensuring efficient workflow and timely completion of tasks.
  • Managed daily office operations, ensuring efficient workflow and effective communication among staff.
  • Oversaw scheduling, coordinating appointments to maximize patient flow and reduce wait times.
  • Collaborated with orthodontic teams to align operational strategies with overall practice goals, enhancing service delivery efficiency.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed and implemented administrative procedures, enhancing operational efficiency across departments.
  • Coordinated scheduling for team meetings and events, fostering collaboration among staff members.
  • Trained and mentored junior staff, improving overall team performance and engagement.

Office Manager General Dentstry

David L. Olson
04.2000 - 07.2017
  • Streamlined office operations, enhancing efficiency through improved workflow processes.
  • Coordinated scheduling and communication between departments to optimize resource allocation.
  • Managed vendor relationships, ensuring timely delivery of supplies and services.
  • Developed and implemented office policies, improving compliance and operational consistency.
  • Mentored junior staff, fostering professional development and skill enhancement within the team.
  • Led initiatives for technology upgrades, increasing productivity through modernized systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Representative

Norwest Financial
09.1988 - 04.2000
  • Resolved customer inquiries efficiently using CRM systems, enhancing overall customer satisfaction.
  • Trained new team members on company policies and procedures, improving onboarding process effectiveness.
  • Managed escalated complaints, implementing solutions that improved service recovery rates.
  • Streamlined communication processes between departments to ensure timely information flow to customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Garrett High School
North Charleston, SC

Skills

  • Business process improvement
  • Customer support
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Relationship building
  • Task prioritization
  • Written communication
  • Data management
  • Problem-solving aptitude
  • Technical analysis
  • Active listening

Data entry

Customer service

Payment processing

Microsoft outlook

Paperwork processing

Positive and friendly

Credit card processing

Work Type

Full TimePart Time

Work Location

Remote

Timeline

Supply Application System Specialist

MUSC
10.2019 - Current

Office Manager

Bullwinkle Orthodontics
10.2017 - 09.2020

Office Manager General Dentstry

David L. Olson
04.2000 - 07.2017

Customer Service Representative

Norwest Financial
09.1988 - 04.2000

Garrett High School

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Elizabeth Huffman