Elizabeth N Bathe

Owned customer onboarding, adoption, and lifecycle management across multiple SaaS platforms.

• Customer Adoption and Maturity: Onboarded 53 new customers, expanding portfolio from 50 to 105 properties (+110%) while guiding owners from early adoption to steady state usage.
• SaaS Enablement: Implemented 3 platforms, completed 100% data migration, and trained staff which increased operational efficiency by +23%.
• Retention and Risk Management: Standardized workflows that reduced customer response time by −40% and improved satisfaction consistency.

Managed customer portfolios with a focus on retention, expansion readiness, and value realization.
● Retention Strategy: Transitioned 93% of customers from monthly to annual agreements, improving renewal stability and reducing churn risk.
● Expansion Enablement: Identified upsell opportunities through usage analysis and collaboration with leadership on ROI driven campaigns.
● Operational Excellence: Maintained accurate Salesforce records and coordinated across Strategy, Marketing, and Customer Success teams.

Owned post-onboarding success, health monitoring, and customer outcomes.
● Customer Lifecycle Management: Managed $1.5M+ book of business and achieved 130% average quarterly attainment through retention and expansion efforts.
● Customer Maturity: Built strong stakeholder relationships that increased adoption and platform utilization across accounts.
● Voice of Customer: Shared customer feedback with Product and Strategy teams to improve platform performance.

Supported onboarding alignment and long-term adoption during complex SaaS sales cycles.
● Retention and Growth: Maintained 97% retention by aligning onboarding expectations to long term customer outcomes.
● Revenue Performance: Achieved 133% quota and generated 32% engagement rates through targeted outreach.
● Cross Functional Collaboration: Partnered with Implementation and Success teams to support customer readiness post sale.

Delivered customer onboarding, and supported system adoption initiatives.
● Customer Enablement: Ranked in top 5% regionally by guiding customers through technology adoption and service activation.
● System Implementation: Led pilot rollout of a new point of sale platform and trained staff to ensure full adoption.
● Data Discipline: Supported accurate customer records and operational reporting.