Elizabeth Owen
Aynor
Summary
Dynamic sales associate skilled in customer engagement, inventory management, and effective communication. Committed to enhancing customer satisfaction and driving sales through strategic upselling and problem-solving.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Triangle Ace Pharmacy and Hardware
Durham
08.2025 - 03.2026
- Assisted customers with product selection and answered questions about merchandise.
- Organized and stocked sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to streamline store operations and elevate customer service.
- Handled inventory management tasks, including restocking shelves and tracking supplies.
- Addressed customer concerns promptly to ensure satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Created promotional strategies that successfully increased sales volume.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
Owner/Manager
Thrift Store
Myrtle Beach
2004 - 2011
- Managed day-to-day operations of the thrift store.
- Managed daily store operations and maintained an organized sales floor.
- Coordinated inventory management and stock organization.
- Coordinated inventory management and restocking of merchandise regularly.
- Oversaw financial transactions and cash handling procedures.
- Monitored financial transactions and managed cash register operations accurately.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed policies and procedures for the organization.
- Developed training programs for new employees to enhance operational efficiency.
- Trained volunteers on customer service and sales techniques.
- Engaged customers to create positive shopping experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained relationships with existing clients by providing superior customer service.
- Resolved customer inquiries and complaints with professionalism and care.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed strategies that strengthened customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed legal documents related to business operations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented sustainable practices for waste reduction and recycling.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
Owner/Manager
Wood Productions Plus
St Louis
1984 - 1992
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
Education
Associate of Arts - Radio /Television Communications
Durham Technical Community College
Durham, NC05-1981
Skills
- Point-of-sale systems
- Cash register operation
- Inventory management
- Inventory control
- Order processing
- Financial transactions
- Cash handling
- Cash handling accuracy
- Stocking and receiving
- Customer engagement
- Merchandising strategies
- Retail merchandising expertise
- Merchandise display
- Sales strategy development
- Effective communication
- Written and oral communication skills
- Verbal/written communication
- Organizational skills
- Problem solving
- Problem-solving skills
- Meeting deadlines
- Task prioritization
- Superb time management
- Policy and procedure adherence
- Reliable and punctual
- Professional demeanor
- Positive and professional
- Energetic self-starter
- Excellent people skills
- Friendly and outgoing
- Reading comprehension skills
- Inventory control
- Cash handling
- Stocking and receiving
- Friendly and outgoing
Timeline
Sales Associate
Triangle Ace Pharmacy and Hardware
08.2025 - 03.2026
Owner/Manager
Thrift Store
2004 - 2011
Owner/Manager
Wood Productions Plus
1984 - 1992
Associate of Arts - Radio /Television Communications
Durham Technical Community College