Elizabeth Owens
Taylors
Summary
Proven leader with extensive experience at Papa Johns, adept in team management and enhancing customer service. Excelled in employee training and conflict resolution, significantly improving team efficiency and customer satisfaction. Demonstrated commitment to workplace safety and operational excellence, achieving high accuracy in cash handling and inventory management.
Overview
5
5
years of professional experience
Work History
Shift Lead
Papa Johns
04.2021 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
Team Member
Papa Johns
06.2017 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Cashier/Shelf Stocker
Dollar Tree
11.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Blue Ridge High School
Greer, SC06-2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Team management
Timeline
Shift Lead
Papa Johns
04.2021 - 10.2022
Cashier/Shelf Stocker
Dollar Tree
11.2019 - 12.2019
Team Member
Papa Johns
06.2017 - 04.2021
High School Diploma -
Blue Ridge High School
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