Elizabeth Roberts
North Charleston
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Enterprise Mobility
Fernandina Beach
09.2023 - 09.2025
- Coordinated training sessions for new employees on company policies and procedures.
- Facilitated communication between departments to ensure alignment on project goals.
- Supported budget management by monitoring expenses and resource allocation.
- Oversaw inventory management, ensuring timely restocking of essential supplies.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Marketing Intern
Nassau County Council on Aging
Fernandina Beach
10.2023 - 05.2024
- Assisted in organizing community events to engage local seniors and families.
- Conducted research on senior needs to enhance program offerings and outreach strategies.
- Collaborated with team members to create social media content for increased visibility.
- Analyzed market trends to identify potential opportunities.
- Managed email lists using a CRM system.
- Assisted in budget tracking and expense reporting for marketing projects.
Administrative Professional
Savannah Grand Assisted Living
Fernandina Beach
02.2021 - 08.2023
- Organized resident activities and events to enhance community engagement.
- Managed resident records and documentation for compliance and accuracy.
- Coordinated daily operations with healthcare staff to ensure seamless services.
- Assisted residents with daily needs, promoting dignity and respect.
- Facilitated communication between families and staff regarding resident care.
- Trained new administrative staff on policies and procedures for smooth onboarding.
- Maintained inventory of supplies to support daily operational needs.
Life Insurance Agent
North American Senior Benefits
Americus
01.2019 - 01.2021
- Assisted clients in selecting appropriate life insurance policies.
- Conducted thorough needs assessments for prospective clients.
- Educated clients on policy terms, benefits, and options available.
- Developed strong client relationships through effective communication.
- Maintained accurate client records and updated information regularly.
Education
Bachelor of Science - Long-Term Care Management
Georgia Southwestern State University
Americus, GASkills
- Customer service
- Community engagement
- CRM management
- Team collaboration
- Conflict resolution
- Customer service and satisfaction
- Car sales
- Effective communication
- Objection handling
- Upselling strategies
- Building rapport
- Territory management
Timeline
Marketing Intern
Nassau County Council on Aging
10.2023 - 05.2024
Assistant Manager
Enterprise Mobility
09.2023 - 09.2025
Administrative Professional
Savannah Grand Assisted Living
02.2021 - 08.2023
Life Insurance Agent
North American Senior Benefits
01.2019 - 01.2021
Bachelor of Science - Long-Term Care Management
Georgia Southwestern State University