Elizabeth Wallace
Pickens
Summary
Dynamic and detail-oriented professional with extensive experience at Walgreens Boots Alliance, excelling in pharmacy operations, data entry and customer service. Proven ability in manual medication dispensing and troubleshooting, while fostering community engagement and maintaining HIPAA compliance. Recognized for enhancing team performance and ensuring accurate prescription processing in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
09.2025 - 11.2025
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Certified Pharmacy Technician
PharMerica
02.2023 - 12.2024
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume long term care pharmacy environment.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Certified Pharmacy Technician
Walgreens Boots Alliance
01.2022 - 02.2023
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
03.2020 - 01.2022
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked automated medication dispensing equipment.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Answered patients' questions and troubleshot prescription issues.
- Advocated for patients' compliance with medication guidelines.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Shift Leader
Walgreens Boots Alliance
09.2019 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Organized and understood goals, sales and requirements of site floor.
- Distributed keys to correct employees on accurate employment timeline.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
Assistant Store Manager Trainee
Walgreens Boots Alliance
05.2019 - 09.2019
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Leader
Rite-Aid Pharmacy
01.2015 - 05.2019
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05-2006
Skills
- Address verification
- Community engagement
- Defensive driving
- Heavy lifting
- Postal regulations
- GPS navigation
- Manual and automated medication dispensing
- FDA compliance
- Pharmacy operations
- HIPAA
- Troubleshooting malfunctioning equipment
- Data entry
Languages
English
Native or Bilingual
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
09.2025 - 11.2025
Certified Pharmacy Technician
PharMerica
02.2023 - 12.2024
Certified Pharmacy Technician
Walgreens Boots Alliance
01.2022 - 02.2023
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
03.2020 - 01.2022
Shift Leader
Walgreens Boots Alliance
09.2019 - 02.2020
Assistant Store Manager Trainee
Walgreens Boots Alliance
05.2019 - 09.2019
Shift Leader
Rite-Aid Pharmacy
01.2015 - 05.2019
High School Diploma -
Enterprise High School