ELIZABETH WOOD
Charleston
Summary
Medical Office/ Front Desk professional with 5+ years of diverse experience, and a Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Medical University Of South Carolina
Charleston
05.2024 - 06.2025
- Ensured all required forms were completed accurately prior to patient visit.
- Identified discrepancies between billed charges versus what was actually received from the payer and insurance company.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
Patient Access Specialist
Medical University Of South Carolina
Charleston
05.2024 - 06.2025
- Assisted patients with checking in and making follow-up appointments for a busy multi specialty medical clinic with a speciality in orthopedics
- Trained in Epic EMR
- Utilized knowledge of medical record use, and medical terminology to perform diverse data entry tasks
- Collected and entered patient demographic and insurance information to establish patient records.
- Processed referrals for radiology procedures and
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
Physical Therapy Tech
SEPT Physical Therapy
Brevard
02.2022 - 04.2024
- Assist physical therapists in preparing treatment rooms for patients, including setting up equipment and ensuring cleanliness and organization
- Administration of modalities
- Maintain a clean and organized workspace for the physical therapy team
- Assist patients with exercises and physical therapy activities
- Assist in managing patient schedules and ensuring they receive timely and appropriate care
- Assist in managing inventory of supplies and equipment, ensuring that necessary items are stocked and ready for use
Call Center Customer Service Rep
Percepta
Asheville
05.2020 - 01.2022
- Effectively handle customer complaints and resolve issues in a timely manner to ensure customer satisfaction
- Develop and maintain a thorough understanding of the products and services offered by the company to effectively address customer inquiries and provide accurate information.
Senior Sales Associate
Apple Tree Honda/Acura
Fletcher
09.2016 - 05.2020
- Assist with promoting of current specials and incentives from Honda and Acura
- Develop and maintain relationships with key clients to ensure repeat business and customer loyalty
Education
High School Diploma -
East Henderson High School
East Flat Rock, NC05-2005
Skills
- Physical Therapy
- Patient Care
- Modalities
- Customer Service
- Inventory Management
- Problem Resolution
- Treatment Room Setup
- Patient Assistance
- Product Knowledge
- Customer Complaint Handling
- Time Management
- Communication
- Teamwork
- Organization
- Attention to Detail
- Critical Thinking
- Patient registration
- Epic EMR
- Orthopedic Scheduling
- 20 years in Customer Service
Additional Information
Letters of Recommendations Attached
References
- Jody Dillard, Direct Supervisor, 828-329-9088
- Marissa Hart, Co-Worker, 828-553-5712
- Thomas Wilkinson, Direct Supervisor, 828-435-8300
Timeline
Patient Access Specialist
Medical University Of South Carolina
05.2024 - 06.2025
Patient Access Specialist
Medical University Of South Carolina
05.2024 - 06.2025
Physical Therapy Tech
SEPT Physical Therapy
02.2022 - 04.2024
Call Center Customer Service Rep
Percepta
05.2020 - 01.2022
Senior Sales Associate
Apple Tree Honda/Acura
09.2016 - 05.2020
High School Diploma -
East Henderson High School