Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ella Crowe

Charleston

Summary

Dynamic and results-driven professional with extensive experience in customer service at The Zoo Health Club. Proven ability to enhance guest relations and streamline operations, demonstrating strong problem-solving skills and attention to detail. Recognized for fostering a positive environment and training staff to deliver exceptional service, ensuring client satisfaction and loyalty.

Experienced with managing fast-paced hospitality environments, ensuring timely and accurate delivery of orders. Utilizes strong organizational and communication skills to coordinate effectively between kitchen and service staff. Track record of maintaining high standards of service and reliability under pressure.

Overview

4
4
years of professional experience

Work History

Gym Front Desk Manager

The Zoo Health Club
09.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed front desk maintenance of client records and lab data.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Established strong rapport with returning guests while building new connections with first-time visitors.

Suite Runner/Food Server

Charleston Riverdogs
04.2021 - Current
  • Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.
  • Enhanced guest experience by promptly delivering food and beverages to suites during events.
  • Provided exceptional hospitality to guests, resulting in numerous positive reviews and repeat clientele.
  • Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
  • Streamlined ordering processes by working closely with fellow Suite Runners, expediting order fulfillment during peak periods.
  • Demonstrated strong attention-to-detail while setting up each suite prior to the event start time according to specific client requests.
  • Ensured compliance with all safety regulations pertaining to food handling and sanitation within the suite area.
  • Facilitated smooth communication between suite guests and team members, addressing any questions or concerns quickly and professionally.
  • Assisted in training new Suite Runners, sharing best practices for efficiency and customer service.
  • Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.

Education

West Ashley High School
Charleston, SC
05-2025

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Initiative-taking
  • Guest relations management
  • Guest service
  • Food safety
  • Interactive communication skills
  • Stress tolerance
  • Adaptive learning
  • Time management
  • Flexible and adaptable
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Teamwork and collaboration
  • Friendly, positive attitude

Languages

English
Native or Bilingual

Timeline

Gym Front Desk Manager

The Zoo Health Club
09.2021 - Current

Suite Runner/Food Server

Charleston Riverdogs
04.2021 - Current

West Ashley High School

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Ella Crowe