ELLA FOCK-YUNE

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Educated customers on use of banking website and mobile apps.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
• Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
• Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.

Temporary placement

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Participated in training programs to enhance product knowledge and customer service skills.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.