Ella Gilbert
Charleston
Summary
Dynamic and results-oriented professional with a proven track record at Crossover Solutions, where I led the launch of a new car part, enhancing operational efficiency. Excelled in teamwork and project management, boosting beverage cart revenue and fostering a positive customer experience at Starbucks. Skilled in critical thinking and communication, adept at driving success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Operational Excellence Intern
Crossover Solutions
Livonia, MI
05.2024 - 08.2024
- Was mentored by professional Operational Excellence Consultants in manufacturing plants across the United States that were in crisis.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Lead launch of new car part. Researched and developed program by time studies, rebalancing, and working with various departments within manufacturing plant.
Beverage Cart Attendant
Northville Hills Golf Club
Northville, MI
05.2023 - 08.2023
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Served beverages to Golfers via Golf Cart while also working at the Northville Hills Golf Club’s restaurant as a server. Also worked Banquets and the snack bar.
Barista
Starbucks
Plymouth, MI
05.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Worked drive through, cafe, and inventory. Multitasked making multiple drinks at a time and dealt with upset customers and problem solving. Keyholder.
Education
Bachelor of Science - Supply Chain Management And Finance
College of Charleston
Charleston, SC05.2027
High School Diploma -
Plymouth High School
Canton, MI06.2023
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Creative Writing
- Project Management
- Time Management
- Critical Thinking
- Communication
- Teamwork
- Team Leadership
Languages
French
Limited Working
Timeline
Operational Excellence Intern
Crossover Solutions
05.2024 - 08.2024
Beverage Cart Attendant
Northville Hills Golf Club
05.2023 - 08.2023
Barista
Starbucks
05.2022 - 05.2023
Bachelor of Science - Supply Chain Management And Finance
College of Charleston
High School Diploma -
Plymouth High School