Ella Gilbert
Charleston
Summary
Dynamic and results-oriented professional with a proven track record at Crossover Solutions, where I led the launch of a new car part, enhancing operational efficiency. Excelled in teamwork and project management, boosting beverage cart revenue and fostering a positive customer experience at Starbucks. Skilled in critical thinking and communication, adept at driving success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Operational Excellence Intern
Crossover Solutions
05.2024 - 08.2024
- Was mentored by professional Operational Excellence Consultants in manufacturing plants across the United States that were in crisis.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Lead launch of new car part. Researched and developed program by time studies, rebalancing, and working with various departments within manufacturing plant.
Beverage Cart Attendant
Northville Hills Golf Club
05.2023 - 08.2023
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Served beverages to Golfers via Golf Cart while also working at the Northville Hills Golf Club’s restaurant as a server. Also worked Banquets and the snack bar.
Barista
Starbucks
05.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Worked drive through, cafe, and inventory. Multitasked making multiple drinks at a time and dealt with upset customers and problem solving. Keyholder.
Education
Bachelor of Science - Supply Chain Management And Finance
College of Charleston
Charleston, SC05.2027
High School Diploma -
Plymouth High School
Canton, MI06.2023
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Creative Writing
- Project Management
- Time Management
- Critical Thinking
- Communication
- Teamwork
- Team Leadership
Languages
French
Limited Working
Timeline
Operational Excellence Intern
Crossover Solutions
05.2024 - 08.2024
Beverage Cart Attendant
Northville Hills Golf Club
05.2023 - 08.2023
Barista
Starbucks
05.2022 - 05.2023
Bachelor of Science - Supply Chain Management And Finance
College of Charleston
High School Diploma -
Plymouth High School
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