Ella Kochenderfer
Greenville
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. And makes perfect drink recommendations for customers and help them find exactly what they are looking for.
Overview
2
2
years of professional experience
Work History
Barista
Sips 476
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Barista
Cuppa Jones
01.2023 - 12.2024
- On campus coffee shop job
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Packaged bagels, muffins and other food items for customer purchase.
Barista
Sips 476 Downtown
05.2024 - 08.2024
- Ran a downtown location of the store for the summer. Working 8 to 5, opening and closing by myself.
- In charge of restocking and bringing things from store to store, keeping work environment clean, communicating with manager.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Science - Nursing
Bob Jones University
Greenville, SC12-2026
Skills
- Can work espresso machine
- Opening and closing duties
- Exceptional customer service
- Active listener
- POS system operation
- Speedy and efficient service
- Detail oriented
- Team player
- Time management
- Excellent memory
- Friendly and outgoing
- Experience
Timeline
Barista
Sips 476 Downtown
05.2024 - 08.2024
Barista
Sips 476
05.2023 - Current
Barista
Cuppa Jones
01.2023 - 12.2024
Bachelor of Science - Nursing
Bob Jones University
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