Ella Sawyer
Charleston
Summary
Dynamic professional adept in dining room management and Microsoft Office. Skilled in interactive communication, I excel in team management and guest complaint resolution. Demonstrated ability to enhance customer satisfaction and streamline operations, ensuring high standards of service and operational efficiency. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Hostess
Saltwater Cowboys
11.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Lead Barista
ICrave Cafe
10.2021 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Data Entry Technician
Cromley Ford Dealership
05.2021 - 08.2023
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Scanned documents and saved in database to keep records of essential organizational information.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
Education
Bachelor of Science - Public Health
College of Charleston
Charleston, SC05-2027
High School Diploma -
Batesburg-Leesville High School
Batesburg, SC05-2023
Associate of Arts -
Midlands Technical College
West Columbia, SC05-2023
Skills
- Seating coordination
- Guest complaint resolution
- Dining room management
- Detail-oriented
- Interactive communication skills
- Effective multitasking
- Microsoft office expertise
- Deadline oriented
- Document scanning
- Health codes compliance
- Team management
- Conflict handling
Timeline
Hostess
Saltwater Cowboys
11.2023 - Current
Lead Barista
ICrave Cafe
10.2021 - 08.2023
Data Entry Technician
Cromley Ford Dealership
05.2021 - 08.2023
Bachelor of Science - Public Health
College of Charleston
High School Diploma -
Batesburg-Leesville High School
Associate of Arts -
Midlands Technical College
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