Ella S Williams
Florence
Summary
Service-oriented customer service worker with 8-year background in the customer service environment. Handle tasks with accuracy and efficiency. Develop positive relationships with customers to ensure business growth in the manufacturing, health, and business industries.
Overview
11
11
years of professional experience
Work History
Machine Operator
Ruiz Food Production
Florence
10.2021 - Current
- Ensure products are made at the company's standard by ensuring that the weight are calculated and correct.
Call Center Representative
BlueCross BlueShield
Florence
05.2018 - 10.2021
- Handled phone calls to deliver excellent customer service through effective listening and communication.
- Engaged with customers to resolve issues and clarify unemployment claim questions, ensuring satisfaction and understanding.
- Enter data efficiently and accurately to update customer unemployment claims.
- Prepared and processed forms for unemployment claims to ensure timely assistance for applicants.
- Document compliance with company policies and procedures and write sales reports daily.
Parts Clerk
South Eastern Express
Florence
10.2015 - 05.2018
- Recommend, select, and help locate or obtain parts based on customer needs and desires.
- Greeted customers and identified specific parts needs to provide tailored assistance.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answered customer inquiries about store offerings and merchandise to enhance shopping experience.
- Compute sales prices, total purchases and receive and process cash and card purchases.
Education
CPR Certification -
Professional Medical Training Center – PMTC
Florence, SCMedical Administration Assistant -
Professional Medical Training Center – PMTC
Florence, SCHigh School Diploma -
Dillion High School
Dillon, SCSkills
- Machine operation
- Equipment Operation
- Machine Maintenance
- Monitoring
- Complex Problem Solving
- Critical Thinking
- Judgment and Decision Making
- Time Management
- Customer and Personal Service
- Service Orientation
- Active Listening
- Writing
Timeline
Machine Operator
Ruiz Food Production
10.2021 - Current
Call Center Representative
BlueCross BlueShield
05.2018 - 10.2021
Parts Clerk
South Eastern Express
10.2015 - 05.2018
CPR Certification -
Professional Medical Training Center – PMTC
Medical Administration Assistant -
Professional Medical Training Center – PMTC
High School Diploma -
Dillion High School