Ellie Pottberg
Seneca
Summary
Accomplished Store Manager and Senior Team Leader at Chick-fil-A, I excel in customer service management and team leadership, fostering environments that enhance team performance and customer satisfaction. Leveraging skills in POS systems and staff management, I've consistently led teams to exceed performance metrics, embodying a commitment to excellence and collaborative success.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Chic-Fil-A
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Senior Team Leader
Chick-fil-A
01.2022 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Managed high-performing teams to deliver exceptional results on time.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
Education
Associate Of Business Administration - Human Resources Management
Tri-County Technical College
Pendleton, SCHigh School Diploma -
West-oak
Seneca, SC06.2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- POS systems
- Team motivation
- Staff management
- Accurate cash handling
Timeline
Senior Team Leader
Chick-fil-A
01.2022 - Current
Store Manager
Chic-Fil-A
Associate Of Business Administration - Human Resources Management
Tri-County Technical College
High School Diploma -
West-oak
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