Elma Ortiz-Marcial

Assisted customers with inquiries through effective communication and thorough research. Handled claim reprocessing while collaborating with various departments to promote customer satisfaction. Managed high call volumes by prioritizing urgent cases and maintaining a keen attention to detail.

Facilitated collaboration with sales team to enhance transaction efficiency for clients and manage appointment scheduling. Guided clients through car feature presentations to boost engagement.

Coordinated patient scheduling and appointment confirmations to support patient satisfaction. Processed insurance verification and managed patient payments to facilitate timely care. Completed end-of-day paperwork to uphold accurate clinic operations. Welcomed customers with a friendly demeanor, providing a positive first impression to patients.

Coordinated patient scheduling and confirmed appointments to enhance patient experience. Assisted with insurance verification and managed patient payments to promote efficient care. Completed daily paperwork to maintain accurate clinic operations. Greeted patients warmly to create a positive first impression. Provided Spanish to English interpretation to support effective communication.