Emerald Smith
Patient Service Representative III
Columbia,SC
Summary
Diligent aspiring Center Manager with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes and walk-ins, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks. Dedicated to fostering a positive environment and supporting team development.
Overview
9
9
years of professional experience
Work History
Patient Service Representative III
Doctors Care
Columbia, SC
08.2016 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
Education
High School Diploma -
Blythewood High School
Blythewood, SC 05.2001 -
Some College (No Degree) - Computer And Information Sciences
Midlands Technical College
West Columbia, SC 05.2001 -
Skills
Patient confidentiality
Customer service
Teamwork and collaboration
Office administration
Time management
Medical terminology
Resolving problems
Policy adherence
Reliability and dedication
Verbal and written communication
Problem-solving
HIPAA compliance
EMR
Timeline
Patient Service Representative III
Doctors Care
08.2016 - Current
High School Diploma -
Blythewood High School
05.2001 -
Some College (No Degree) - Computer And Information Sciences
Midlands Technical College
05.2001 -
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