Emerson Brown
Myrtle Beach,SC
Summary
Dedicated and personable hospitality professional with experience in cocktail waitressing, golf cart beverage service, and serving, excelling in fast-paced environments while providing exceptional customer service. Skilled in sales and client engagement, with a background as a sales associate, demonstrating strong communication and interpersonal skills. A natural leader with a competitive edge, recognized as Homecoming Queen and a collegiate track athlete, showcasing teamwork, discipline, and a strong work ethic. Passionate about building relationships, enhancing guest experiences, and maintaining a positive and energetic attitude in all professional endeavors.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Crocodile Rocks
08.2023 - Current
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Processed cash payments from customers using a point-of-sale system.
- Answered questions regarding drinks specials and menus items.
- Received payment by cash or credit card and return change when necessary.
- Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy and intentionality.
TGC - Golf Caddy
Meghan Tarmey
01.2022 - Current
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
- Provided valuable assistance to golfers with physical limitations, ensuring their comfort and support throughout the round.
Server
HOA/Hooters
10.2021 - 08.2024
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Answered customers' questions, recommended items and recorded order information
Sales Associate
Victoria Secret
12.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Door Girl
Coop Bar & Grill
08.2021 - 11.2021
- Kept work area clean and safe
- Maintained excellent customer relations
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
Stylist
Dressing Dreams
03.2020 - 08.2021
- Monitored current trends to understand fashions and better serve customer needs
- Processed payments, entering sales in register for prompt customer service
- Organized sales area and work station to showcase products and boost sales
- Worked with men, women and children to complete Service on daily basis
- Suggested treatments and styles to suit customer appearance and fashion choices
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts
Education
Associate of Applied Science - Aesthetician
Horry-Georgetown Technical College
Myrtle Beach, SC05-2024
Some College (No Degree) - Forensics
Coastal Carolina University
Conway, SCSkills
- Cool Under Pressure
- Warm and Friendly
- Guest Accommodations
- Hospitality Service Expertise
- Guest Inquiries
- Suggestive Selling
- Anticipating Guest Needs
- Guest Satisfaction
- Natural Leadership
- Reliability and punctuality
- Cleaning and sanitization
Licensure exam scheduled for
Aspiring licensed esthetician with a passion for skincare and beauty, currently scheduled to take the esthetician licensure exam. Experienced in customer service, sales, and hospitality, with a strong ability to build client relationships and provide exceptional service. Dedicated to creating positive experiences and delivering high-quality care in every professional setting.
Timeline
Cocktail Server
Crocodile Rocks
08.2023 - Current
Sales Associate
Victoria Secret
12.2022 - 04.2023
TGC - Golf Caddy
Meghan Tarmey
01.2022 - Current
Server
HOA/Hooters
10.2021 - 08.2024
Door Girl
Coop Bar & Grill
08.2021 - 11.2021
Stylist
Dressing Dreams
03.2020 - 08.2021
Associate of Applied Science - Aesthetician
Horry-Georgetown Technical College
Some College (No Degree) - Forensics
Coastal Carolina University
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